Learning and Development Manager - Nashville

Who We Are

Creative Artists Agency (CAA) is the leading entertainment and sports agency, with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy.  Distinguished by its culture of collaboration and exceptional client service, CAA’s diverse workforce identifies, innovates, and amplifies opportunities for the people and organizations that shape culture and inspire the world.  The trailblazer of the agency business, CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents more than 2,000 of the world’s top athletes in football, baseball, basketball, hockey, soccer, in addition to coaches, on-air broadcasters, and sports personalities and works in the areas of broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities. Founded in 1975, CAA is headquartered in Los Angeles, and has offices in New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing, among other locations globally.

The Role
The Learning & Development Manager is responsible for planning, managing, and executing high-impact learning, development, and engagement initiatives that support employees across the organization, with a strong focus on entry-level talent, people managers, and performance enablement. This role partners closely with HR Business Partners, senior learning leaders, business stakeholders, and cross-functional teams to identify organizational needs and deliver scalable, engaging, and business-aligned learning solutions. 

This role serves as both hands-on learning practitioner and a strategic program manager and oversees program operations, designs learning content, facilitates learning in-person and virtually, partners with stakeholders, and supports employee engagement. The role also leads a high-visibility development initiative that includes speaker programming, networking experiences, training and leading a global working group. 

The ideal candidate is highly organized, collaborative, creative, operationally strong, and passionate about creating impactful and inclusive employee learning and engagement experiences. 
 

Key Responsibilities 

Learning & Development Program Management 

• Partner with HR Business Partners, senior learning leaders, and business stakeholders to assess learning needs and support organizational priorities.  

• Plan, coordinate, and execute enterprise and client-aligned learning programs across the employee lifecycle.  

• Manage training calendars, logistics, scheduling, communications, enrollment tracking, and program execution for both virtual and in-person learning experiences.  

• Support and execute learning initiatives focused on:  

• Entry-level and early career talent development  

• Manager and leadership development  

• Performance management training  

• Virtual onboarding and new hire enablement  

• Professional and business skill development  

• Monitor participation, engagement, and program effectiveness, providing insights and recommendations for continuous improvement.  

• Maintain strong operational rigor across learning processes, documentation, timelines, and stakeholder communication.  

Bespoke Development Initiative Leadership 

• Lead the planning, coordination, and execution of a high-profile global development initiative focused on networking, learning, leadership exposure, and employee connection.  

• Manage speaker outreach, speaker preparation, session logistics, event coordination, communications, and attendee experience.  

• Oversee and facilitate a global committee responsible for supporting the strategy, planning, and execution of the initiative.  

• Develop annual programming plans and coordinate event schedules in partnership with cross-functional stakeholders.  

• Ensure programming aligns with organizational culture, employee experience goals, and business priorities.  

Instructional Design & Content Development 

• Lead intake, planning, and development of learning solutions with a primary focus on entry-level training programs and additional learning initiatives as needed.  

• Design engaging instructor-led, virtual, and blended learning experiences aligned to adult learning principles and business needs.  

• Develop and maintain facilitator guides, participant materials, learning resources, presentations, toolkits, and supporting content.  

• Partner with subject matter experts and learning leaders to refine and scale learning solutions.  

• Continuously evaluate and enhance learning content to improve learner engagement and effectiveness.  

Facilitation & Learning Delivery 

• Serve as the primary onsite facilitator for key learning and training programs, and as a virtual facilitator for early career content across locations.  

• Act as a virtual backup facilitator across learning initiatives including onboarding, manager training, and enterprise development programs.  

• Facilitate engaging learning experiences that foster participation, knowledge transfer, and practical application.  

• Build trusted relationships with learners, managers, and stakeholders to support ongoing development and learning adoption.  

Inclusion, Engagement & Employee Experience Support 

• Provide tactical, operational, and promotional support for inclusion and engagement initiatives across the organization.  

• Support partnerships and programming related to:  

• Employee Resource Groups (ERGs)  

• Community and external partnerships  

• Employee engagement and listening initiatives  

• Inclusion and belonging experiences  

• Assist with communications, event coordination, stakeholder engagement, and employee participation efforts.  

• Help foster a positive employee experience through thoughtful coordination and execution of engagement initiatives.  

• Role model inclusive leadership. 

Qualifications 

• Bachelor’s degree in Human Resources, Organizational Development, Education, Business, or related field. Masters in related field and industry experience in Media and Entertainment or Brand Marketing/Consulting a plus. 

• 7+ years of experience in Learning & Development, with demonstrated expertise in facilitation (both in person and virtual) and instructional design. 

• Experience managing enterprise or large-scale learning programs and events.  

• Strong project management, organization, and stakeholder management capabilities.  

• Ability to manage multiple priorities and execute with attention to detail in a fast-paced environment.  

• Excellent communication, presentation, and interpersonal skills. 

• Experience collaborating across HR, business teams, and senior stakeholders.  

• Proficiency with learning technologies, virtual learning platforms, Microsoft Office, and collaboration tools.  

• Comfortable facilitating and engaging audiences across different employee levels and global locations.