Analyst-Business Development

Global Merchant and Network Services (GMNS) is the merchant acquirer, processor, and marketing partner for the millions of merchants around the world who accept American Express Cards.

 
The Strategy, Planning & Enablement (SP&E) Analyst role is an integral part of the Global Strategy, Operations & Performance (GSOP) SP&E team that supports GMNS business performance through merchant data analysis, sales performance insights, and enhancement of tracking capabilities across Merchant Force and related reporting ecosystems.

The successful candidate should have a strong technical, analytical, and process-oriented mindset. They should feel comfortable collaborating with internal customers across the globe and demonstrate thought leadership and professionalism while performing job responsibilities.

• Analyze Merchant Force and related sales datasets to identify gaps, inconsistencies, and opportunities to improve tracking accuracy for SIP, BCV, and sales performance reporting.
• Develop actionable insights and analytics to support market leaders in identifying sales opportunities, portfolio trends, merchant behaviors, and performance improvement actions.
• Identify opportunities to enhance existing reports, streamline processes, and produce new reporting insights, in partnership with global and regional stakeholders.
• Support the annual Planning Process which includes forecasting, target setting and management of incentive programs.
• Support ad-hoc analytical requests and rapidly respond to evolving business questions with data-driven recommendations.
• Documentation of programming codes, processes, reports and project deliverables.
• Support management reporting and presentation development for leadership reviews. 

Qualificiations:

• Bachelor’s Degree or equivalent.

Technical skills: 

• SQL programming 
• Tableau 
• Advanced user of Excel and Power-point.
• Comfortable working with large, complex datasets and transforming data into meaningful business insights.
• Strong communication / influencing skills and ability to build relationships across teams.
• Self-starter with exceptional organizational and multi-tasking skills.
• Ability to work well under stress and meet tight deadlines.
• Comfortable adapting to changing priorities and processes.
• Exposure to reporting, business analytics, and project coordination/management activities. 
• Experience with Merchant Force, sales incentive reporting, merchant performance analytics, or CRM-based sales datasets is preferred.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.