Senior Manager of Service Integration & Management (SIAM)

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Senior Manager of Service Integration & Management (SIAM)

Location: Krakow, Poland (minimum 3 days per week in the office)

Job Description: We’re on the lookout for a strategic, collaborative, and experienced Senior Manager of Service Integration & Management (SIAM) to drive high-performing IT services that align with business needs. This is a critical role where you will shape the future of service integration within a multi-supplier ecosystem.

Key Responsibilities:

• Driving end-to-end service integration and performance across multiple IT providers.
• Implementing ITIL and SIAM best practices to improve service quality and governance.
• Monitoring SLAs, supplier performance, and service compliance, reporting KPIs to senior stakeholders.
• Resolving escalated issues and driving root cause analysis to prevent recurrence.
• Leading continuous improvement initiatives, process optimization, and supplier collaboration.

Skills & Qualifications:

• Proven experience in a managerial role within IT Service Integration & Management or IT Service Delivery.
• Strong expertise in ITIL frameworks, SIAM principles, and multi-supplier service models.
• Exceptional leadership, organizational, and team-building capabilities.
• Ability to analyze complex service ecosystems and make data-driven decisions.
• Excellent written and verbal communication and stakeholder management skills at all levels.
• ITIL Expert or SIAM certification preferred.
• Bachelor’s or Master’s degree in IT, Computer Science, or a related field.

What we offer in return:

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package.
• You will participate in feedback loops, during which a personalized career path will be established.
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next steps:

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager. 
• The final step is a panel conversation with the extended team.

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

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