Golf Operations Manager (The St. Regis Bermuda Resort)

JOB SUMMARY

 

Responsible for managing the day to day Golf Clubhouse experience to include Food and Beverage, Retail and Lockerroom Experience. Provides additional leadership to the Beverage Cart team, Outside Service and On Course team in the absence of the Head Golf Professional and Outside Services Supervisor.

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 1 year experience in the golf/course management.

OR

• 2-year degree from an accredited university in Business Administration or related major; no work experience required.

 

CORE WORK ACTIVITIES

 

Managing Food and Beverage Outlet

• Maintains a high degree of professionalism at all times.

• Responsible for the overall day to day service levels for the Golf Clubhouse food and beverage outlet to include the golf shop and locker room.

• Responsible for financial results of the golfclub food and beverage outlet to include maintaining budgeted beverage cost, wage cost, and supporting the sales efforts to drive top line revenue.

• Builds relationships with key resort teams to include Food and Beverage, Culinary, Restaurant Reservations, & Banquets.

• Attends regular Food and Beverage leadership meetings to ensure proper communication and teamwork.

• Provides Leadership to the food & beverage outlet team to ensure proper employee engagement goals are met annually.

• Coordinates daily / weekly product requisitions for the food & beverage outlet to include liquor, beer, and all other necessary supplies.

• Supports Beverage Cart team when needed for supplies/daily leadership as necessary.

• Coordinates with Golf leaders to support in house small group outings in the food & beverage outlet.

 

Managing Golf Operations

• Responsible for the Golf Shop Retail operation to include buying product, managing inventory levels, markdowns, and promotions.

• Provides direct leadership to the Golf Shop professional team to ensure proper employee engagement goals are met.

• Develops golf professional staff by engaging key apprentices into the operation with specific areas of responsibility to ensure continued growth.

• Provides indirect leadership to the outside service team, on course concierge, and outfitters team when needed.

• Creates weekly schedule in partnership with the Head Professional and Golf Ops Supervisor to ensure all golf / f and b areas are properly staffed.

• Inspires Golf operation team members to continually enhance service levels and 3 steps of service to ensure Ritz-Carlton Gold Standards are consistently executed.

• Addresses guest, member and member guest complaints and resolves problems immediately.

• Supports golf sales efforts thru generating local golf group leads and group amenity sales opportunities

• Trained in Atlas payroll, PMS accounts payable, EMC Micros, Retail Pro, Mystique, EZLINKS

 

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Strives to improve service performance.

• Establishes guidelines so employees understand expectations and parameters.

 

Conducting Human Resources Activities

• Ensures corrective action is taken to continuously improve results.

• Remains visible and accessible to employees.

• Reviews findings from guest feedback with employees to develop appropriate corrective action.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Creates appropriate developmental plans and developing team members based on their individual strengths, development needs, career aspirations, and abilities.

• Sets goals and expectations for direct reports using the performance appraisal process and holding staff accountable for successful performance; coaching team by providing specific feedback to improve performance.

• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

• Establishes and maintains open, collaborative relationships with direct reports and entire golf team.

• Utilizes employee feedback and an “open door” policy to address employee problems or concerns in a timely manner.

• Ensures employees are treated fairly and equitably.

• Celebrates successes and publicly recognizing the contributions of team member.