Job Description
Company Overview
Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support—helping clients maximize building performance, energy efficiency, and equipment lifespan.
Position Summary
The Plumbing Field Supervisor is responsible for overseeing field execution within the Demand Services group, providing leadership, technical guidance, and operational support to plumbing technicians performing service, maintenance, troubleshooting, and repair work. This position ensures work is completed safely, efficiently, and to the highest quality standards while fostering strong customer relationships and supporting team development. The Plumbing Field Supervisor serves as a field leader who drives productivity, accountability, and continuous improvement while partnering with service management to meet customer needs and business objectives.
Key Responsibilities
Lead and support commercial plumbing technicians in the execution of service, maintenance, repair, and small project work.
Coordinate daily field activities to ensure safe, timely, and high-quality service delivery.
Provide technical guidance and troubleshooting support for commercial plumbing systems.
Review technician daily and weekly timesheets for accuracy.
Conduct field visits to monitor workmanship, safety compliance, and customer satisfaction.
Partner with dispatch and service leadership to prioritize work, allocate resources, and respond to customer needs.
Develop, coach, and mentor technicians to support skill growth, performance, and career development.
Review work orders, labor hours, and service documentation for accuracy and completeness.
Maintain strong customer relationships and address field-related concerns in a professional and timely manner.
Support manpower planning, scheduling, and workforce utilization to meet operational goals.
Promote a culture of safety, accountability, and continuous improvement throughout the service team.
Qualifications
7+ years of commercial plumbing experience in service, maintenance, troubleshooting, repair, and installation of commercial plumbing systems.
2+ years of experience in a lead, foreman, field supervisor, or other field leadership role preferred.
Strong technical knowledge of commercial plumbing systems, applicable codes, safety regulations, and industry best practices.
Proven ability to lead, mentor, and develop technicians while fostering a culture of safety, accountability, and customer service.
Ability to read and interpret blueprints, specifications, and technical documents.
Strong communication, organizational, and problem-solving skills.
Experience utilizing mobile technology, service management software, and electronic work order systems.
Valid driver's license with an acceptable driving record.
Benefits:
Competitive salary based on experience.
Health, dental, and vision insurance.
Paid time off and holiday pay.
Opportunities for professional development and certification assistance.
Equal Employment Opportunity:
Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.