Job Description
Are you curious and ready to accept a new challenge in your career? Are you eager to join a dynamic company and bring innovation through your work and skills?
Prometeia offers you opportunities for growth and training in a Group with over 1000 professionals working for more than 500 clients in 20 countries around the world.
ROLE AND RESPONSIBILITIES
Reporting to the Corporate IT function, the successful candidate will act as a second-level reference point for the company's infrastructure, managing escalations from first-level support and contributing to the evolution of IT systems.
Key responsibilities include:
· Managing and maintaining server infrastructure (Windows and Linux), virtualization environments, and container platforms
· Overseeing networking, firewalling, and security activities to ensure system reliability and protection
· Managing backup, replication, disaster recovery, monitoring, and business continuity processes
· Automating recurring tasks through scripting and Infrastructure as Code (IaC) practices
· Supporting infrastructures serving AI workloads and contributing to the adoption of AI-based tools within IT processes
· Handling second-level escalations, producing documentation and procedures, and acting as a point of reference for first-level support teams
EDUCATION AND EXPERIENCE
· Master's degree with strong academic results in a scientific discipline (Computer Science, Computer Engineering, Mathematics, Physics, or related fields)
· At least 5 years of professional experience managing Networking and Infrastructure projects
TECHNICAL SKILLS
· Systems and Automation: Administration of Windows and Linux environments, scripting (PowerShell, Bash, and Python), Infrastructure as Code (Ansible and Terraform)
· Containers and Virtualization: Experience with major virtualization platforms, Docker and Kubernetes, CI/CD pipelines and GitOps methodologies
· Networking: Wired and wireless networking, Firewall management, SASE (Secure Access Service Edge) solutions
· Secuirty: Identity and Access Management (Active Directory, Entra ID, MFA), System hardening, vulnerability management, Endpoint Detection and Response (EDR), Basic knowledge of SIEM and Zero Trust architectures
· Data Protection and Business Continuity: Backup, replication, and disaster recovery solutions, monitoring and observability tools
· AI: Support for AI/ML infrastructures, including GPU-based workloads, basic knowledge of MLOps and AIOps tools
· Nice-to-have skills: Mobile Device Management (Intune), macOS administration, relevant certifications (Microsoft, CKA, CCNA, Security certifications)
SOFT SKILLS
· Strong diagnostic, problem-solving, incident management, and escalation handling capabilities, including under pressure and within SLA constraints
· Effective communication skills, documentation abilities (runbooks and knowledge bases), and a mentoring mindset toward first-level support teams
· Strong organizational and time-management skills, teamwork orientation, and commitment to internal customer service
· Continuous learning mindset to keep pace with rapidly evolving technologies
· Good command of English; knowledge of a second language is considered an advantage
LOCATION
Bologna
WHAT WE OFFER:
COMPENSATION, WELFARE & BENEFIT
Our history, as well as the future, is based on the value of our people. The biggest investment at Prometeia is in our people, and it concerns every aspect of professional life. We call it 'Total Compensation' and is made up of Compensation - consisting of a fixed and a variable component -, an important Welfare Plan, active since 2015 – we have been among the first to introduce it in Italy - and Benefits, which include all the initiatives undertaken for the well-being of our people.
REMOTE WORKING
Flexibility is an intrinsic value of the way we work. At Prometeia, smart working is an organizational method based on trust, which results in benefits in terms of work/life balance, impact on the environment and optimization of company results, through autonomy and empowerment of people.
PEOPLE PROGRAM
Our evaluation system is based on the full enhancement of people and their continuous dialogue as a stimulus for regular, mutual professional and personal growth. Transparent discussions between managers and team members are set up within the projects, where reciprocal and timely feedback is exchanged. The process is fully digitalized and aimed at continuously improving the development trajectory of the individual and the company.
TRAINING
Prometeia means ongoing training. We provide an average of 11 days of training per year to our people, in person and online. Particular attention is paid to younger colleagues, who are the protagonists of dedicated growth programs, and to the continuous sharing and internal transfer of know-how and skills. On-the-job training is also important, through immediate and direct confrontation with the market.
WIN/WIN POLICY
If you are one of our employees, and you recommend a person who is later recruited, you are entitled to a financial bonus! This is an important opportunity to contribute to the growth of Prometeia as a whole, by attracting acknowledged market professionals and new tech talents.
PHYGITAL MANAGEMENT
Through the dedicated app Pr(Home)teia, we have completely digitalized and integrated the management of our physical and virtual environments. Access to the office, smart working, workstations, meeting rooms, car pooling... everything is just a click away.
COMMUNITY
Our Community is extremely diverse, as are the skills of the people who are part of it and who share its values, and the individuals and organizations that are directly or indirectly involved in our activities. Clients, People of the Group, Alumni, Institutions, Academia, non-profit entities with which we actively collaborate, are stakeholders representing a great value for us, in terms of trust and collaboration.
DIVERSITY
We promote and respect equal opportunities and consider differences as a value. Diversity & Inclusion are fundamental values: from the selection phase to everyday life, also through dedicated training moments to develop individual sensitivities and unicities.
IMPACT
We responsibly take an active role towards the environment, the territories and the communities in which we operate. Our Headquarter in Bologna has obtained the Leed Gold Certification, one of the highest awards that recognizes the performance of the building in terms of energy and water savings, reduction of CO2 emissions, improvement of the ecological quality of the interior, materials and resources used. In the Sustainability Report we report the results achieved within the 17 Sustainable Development Goals (SDGs) of the 2030 Agenda that, drafted by the United Nations in 2016, we have been supporting since 2020.