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We’re looking for a skilled and experienced Technical Auditor to support the delivery of technical excellence across our Complex Injury Claims team. This is a key role focused on auditing file handling, identifying trends, and helping to continuously improve the technical capability of our lawyers.
You’ll be part of a collaborative and forward-thinking environment where continuous improvement and professional development are genuinely valued. This role offers the opportunity to influence technical standards, support colleagues’ growth, and make a real impact on performance and client outcomes.
If you’re passionate about technical excellence and want to play a key role in developing high-performing teams, we’d love to hear from you.
#INDUKI
Complex Injury Claims Auditor
Flexible (with monthly travel to our office locations) Working Hours: 3 days per week (flexible working pattern available)Posted 2 months ago
Part-timeonsite
Job Description
Complex Injury Claims Auditor
Department: Legal
Employment Type: Permanent - Part Time
Location: Bolton
Description
Technical Auditor – Complex Injury Claims (Part-Time)
Location: Flexible (with monthly travel to our office locations)
Working Hours: 3 days per week (flexible working pattern available)
Working Hours: 3 days per week (flexible working pattern available)
We’re looking for a skilled and experienced Technical Auditor to support the delivery of technical excellence across our Complex Injury Claims team. This is a key role focused on auditing file handling, identifying trends, and helping to continuously improve the technical capability of our lawyers.
You’ll play a vital part in ensuring high standards are maintained across complex and catastrophic injury claims, while also mentoring colleagues and providing constructive, development-focused feedback.
Key Responsibilities
As a Technical Auditor, you will:
- Conduct technical audits to assess file handling against internal standards and client requirements
- Deliver clear, constructive feedback to support the development of file handling teams
- Identify trends, risks, and areas of financial leakage across the unit
- Produce detailed audit reports with actionable recommendations and improvement plans
- Support bespoke audit requests from Technical and Business Unit Directors
- Contribute to training and upskilling initiatives based on audit findings
- Provide mentoring and guidance to individuals and teams
- Assist with feedback arising from client SLA audits
- Support quality improvement and incident reporting processes
What You'll Bring
Technical Expertise:
- Strong understanding of complex and catastrophic injury claims
- Experience handling a high value complex injury caseload (experience in handling and/or auditing cases in value of £500K minimum)
- Knowledge of motor and EL/PL claims
- Ability to assess evidence, strategy, investigations, and reserving
- Strong risk evaluation and decision-making skills
Core Skills:
- Excellent attention to detail
- Strong report writing and analytical skills
- Ability to identify trends and performance issues
- Effective time management and ability to meet targets
- Confident IT skills
Personal Attributes:
- Clear and confident communicator
- Able to deliver feedback with sensitivity and professionalism
- Calm and objective under pressure
- Highly organised and self-motivated
- Fair, balanced, and solutions-focused approach
Why Join Us?
You’ll be part of a collaborative and forward-thinking environment where continuous improvement and professional development are genuinely valued. This role offers the opportunity to influence technical standards, support colleagues’ growth, and make a real impact on performance and client outcomes.
If you’re passionate about technical excellence and want to play a key role in developing high-performing teams, we’d love to hear from you.
#INDUKI
What We Offer
- Competitive salary
- Entry into the Davies Incentive Scheme
- Hybrid working
- 25 days holiday + bank holidays (with buy/sell options)
- Private medical insurance
- Critical illness cover
- Health cash plan
- Employer pension contribution
- Cycle to Work, Tech Scheme & Season Ticket Loan
- Gym Flex membership