Job Description
Job Purpose
Provides expertise to technical teams on new and reworked TechnipFMC products (equipment and tools)
Job Description
• Installs, tests and repairs new and reworked TechnipFMC products (equipment and tools)
• Handles customer comments, requests and complaints
• Provides sales support ensuring the customer is fully informed of all aspects of the job
• Completes Field Service Orders (FSO) and Field Spare Parts Tickets (FSPT), and accountable for the timely submission of these and other revenue generating documents
• Assures all quality issues and documentation (equipment and procedural defects) is communicated and sent back to Service Management
• Completes field documentation after the completion of each service job
• Provides “Project Support” as required, handles project issues as they arise which eliminates downtime
• Prepares and completes safety related documentation. Pursues safe work practices.
• Leads others in completing tasks in accordance with procedures and applicable codes and/or standards
• May serve as the on-site supervisor to the field service crew and for reporting back to Service management
• Assists as needed with the development of procedural requirements for current and future jobs
You are meant for this job if:
• High school diploma or equivalent technical diploma
• Minimum 5 years of experience in field service technician role
• Advanced knowledge of one or more of the following fields: electrical; subsea equipment; hydraulics equipment; mechanical equipment and tools; structural steel
• Ability to read and understand drawings
• Able to perform moderate complex calculations
• Ability to understand, troubleshoot, explain and teach others about technical tools and instruments required to perform duties
• Knowledge of applicable theories, practices, and accepted internal business processes and procedures