Benefits Fiscal Team Specialist
Job Description
Join us on a journey of endless possibilities
At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
About People First
People First is the human resources service center supporting employees, retirees, and candidates across the State of Florida. We partner with state agencies to deliver high-quality HR, benefits, and payroll services while ensuring fiscal integrity, compliance, and excellent customer experience.
Position Overview
The Benefits Fiscal Team Specialist plays a critical role in supporting the financial operations associated with employee benefit programs. This position ensures accurate processing of premium payments, reconciliation of accounts, resolution of fiscal discrepancies, and timely issue resolution impacting participant benefits. The role blends high-volume transactional work with detailed research and collaboration across internal teams, requiring exceptional accuracy, organization, and adherence to performance metrics.
Key Responsibilities
Fiscal Operations & Payment Processing
• Maintain consistent and reliable attendance to ensure all assigned fiscal duties are completed accurately and on time.
• Perform high-volume data entry, including processing mass checks, electronic funds transfers (EFTs), and journal transfers with a high degree of accuracy.
• Verify and apply payments to the correct participant or agency accounts, ensuring compliance with established fiscal procedures.
• Lock down and/or ticket payments within two (2) business days to meet required performance metrics.
Research, Reconciliation & Issue Resolution
• Conduct thorough research to identify and resolve payment discrepancies, account variances, and system errors.
• Create fiscal pending tickets for payment resolution within seven (7) business days.
• Initiate tickets for case teams to restore benefits when premiums are postmarked before the end of the applicable coverage month.
• Maintain detailed logs, records, and tracking documentation for all fiscal processes and resolutions.
Systems & Documentation
• Navigate and utilize multiple financial and operational systems effectively, including SAP, HRX, and banking platforms (e.g., Wells Fargo).
• Ensure all transactions are documented accurately and in accordance with audit and compliance requirements.
• Generate and distribute manual correspondence to participants, including bank return notices, NSF letters, and premium ledgers.
Collaboration & Service Excellence
• Partner with internal fiscal, benefits, and case management teams to resolve complex or escalated issues.
• Demonstrate the ability to work independently while adhering to standardized processes, procedures, and deadlines.
• Contribute to a positive, team-oriented environment through collaboration, accountability, and continuous improvement.
Required Qualifications
• High School Diploma or equivalent required.
• Strong data entry and organizational skills with a high level of accuracy and attention to detail.
• Excellent analytical, research, and problem-solving abilities.
• Proficiency with financial systems and software applications (e.g., SAP, HRX, banking platforms).
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced, metric-driven environment.
• Dependable, detail-oriented, and process-focused.
Preferred Qualifications
• Prior experience in fiscal operations, accounting support, or benefits administration.
• Experience working in a service center or shared services environment.
• Familiarity with public sector or large-scale benefits programs.
At Strada, our values guide everything we do:
Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We provide reasonable accommodations for disabilities and religious practices. Applicants may request reasonable accommodation by contacting their recruiter.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum - Maximum:
$33,040.00 - $61,360.00Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.