Assistant Vice President, Group Disability Management Operations

Position Type:

Permanent

If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

Reporting to the Vice President, Life & Disability, the Assistant Vice President (AVP), Group Disability Operations plays a critical leadership role accountable for the end-to-end delivery of our Disability Management business.
 

This role is responsible for the operational performance and execution of Care Management Coordination (CMC), Short-Term Disability (STD), Long-Term Disability (LTD), and Rehabilitation. The AVP leads large, national teams to deliver high-quality, timely, and defensible case management outcomes while driving operational consistency, early intervention, and exceptional claimant experience.
 

The AVP ensures strong performance discipline through KPIs, builds scalable operating models, and embeds a culture of accountability, quality, and continuous improvement.
 

Your responsibilities:
 

Operational Leadership & Execution 

• Provide leadership and direction to the teams responsible for national Disability Case Management (STD, LTD, CMC) and rehabilitation to ensure consistent quality case management, strong decision quality, and sustained capability development. 
• Ensure timely, accurate, consistent decisions, strong documentation, defensibility, and adherence to established clinical and quality guardrails defined by Services Excellence. 
• Oversee daily execution: case flow, throughput, backlog management, TAT, recovery and return to work (RTW) outcomes. 
• Build and lead scalable operating models that support growth in claim volumes and complexity through workflow optimization, caseload governance, and standardized practices.
• Drive continuous process improvement to improve efficiency, reduce variability, and enhance claimant outcomes.
• Remove operational barriers, optimize workflow, and implement strong caseload governance. 
• Understand the organization’s strategic plan and goals and translate them into action plans for the Disability Operations business through innovative problem-solving solutions.
   

People Leadership & Capability Development  

• Lead and develop people leaders (Managers, Team Leads, Specialists). 
• Build a coaching culture focused on accountability, consistency, defensible decisions, and professional growth. 
• Manage talent pipelines and succession planning for operational leadership roles. 
• Drive strategic change in alignment with organizational objectives, defining new approaches to achieve results by improving or transforming the culture, systems, products, or services.
   

Collaboration and communication with stakeholders  

• Operationalize clinical standards, quality expectations, and training delivered by Services Excellence.
• Provide operational insights to inform escalation patterns, and capability gaps. 
• Partner closely to support defensibility, consistency, and early intervention strategies. 
• Act as a subject matter expert in Disability Management when speaking at events or supporting the sales teams with plan sponsors, employers, brokers, consultants, vendors and cross-functional team. 

What You Bring

• University degree, preferably in business. 
• MBA is considered an asset.
• A minimum of 10 years of related experience in group insurance, specifically within disability case management with progressive management experience. 
• A strong track record coaching and developing Senior Managers and other Leaders at varying levels.
• Ability to build effective relationships with both internal and external stakeholders and thrive in a fast-paced environment where you can prove your exceptional organization and prioritization capabilities; 
• Strong business and financial acumen and the proven ability to quickly learn, navigate and lead complex operations and service contracts in a Disability claims management environment.
• Demonstrated experience in developing strategies and a roadmap for implementing initiatives with the proven ability in using metrics to support operational excellence;   
• Demonstrated expertise in disability Request for Proposal (RFP) processes and pricing strategies; 
• Nurture and develop professional teams and inspire, motivate and engage staff to provide consistent high levels of quality service; 
• Excellent interpersonal, communication, presentation, negotiation skills.
• Bilingualism in French and English is preferred.
• English proficiency is required to perform the duties of the role, which include daily collaboration with teams and partners outside Québec who operate primarily in English.

Leadership Capabilities
 

As the Assistant Vice President, Group Disability, Operations , you will demonstrate leadership aligned with Medavie’s values of Caring, Accountable, Responsive, Innovative and Community-minded and will bring the following capabilities:

• Strategic Planning: Identify priorities, think ahead, and making informed decisions that support long‑term goals.
• Building Partnerships: Develop strong relationships across teams and with partners to achieve shared results.
• Customer Focus: Make decisions that prioritize claimants and clients’ needs.
• Execution: Focus teams on key priorities, measuring progress, and ensuring accountability for outcomes.

What’s in It for You

• A purpose-driven organization dedicated to improving the well-being of Canadians.
• A comprehensive benefits plan, including health and dental coverage that is 100% employer paid from day one, plus wellness benefits, health resources, and fitness center discounts.
• A flexible work environment that supports work–life balance and empowers employees to thrive.
• Robust professional development opportunities, including leadership programs, ongoing learning, and career growth pathways.
• A collaborative and inclusive culture where your expertise is valued, your voice matters, and your contributions help shape our product strategy.
• The opportunity to shape our product strategy and digital ecosystem across Canada, contributing to meaningful innovation and measurable business outcomes.

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This posting is for an existing vacancy within our organization / Ce poste est actuellement vacant au sein de notre organisation.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.  

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.

Our recruitment process may involve automated tools, including AI, to assist in screening applications.

If you experience any technical issues throughout the application process, please email: [email protected].