Reference Number : 1060

Status : Permanent - Full-time

Annual Salary / Hourly Rate : $ 28.91 $/h

Number of positions to be filled : 100

Application Deadline : 07/10/2026

Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our infrastructure, we’re building the future of transportation in Canada. Working for VIA Rail is being a part of a collective effort in sustainable mobility.

Be part of the VIA Rail journey!
We are looking for passionate Customer Service Agents to deliver an exceptional onboard experience for our passengers. If you enjoy helping people and working in a unique environment, this role is for you!

Your role

Create memorable moments for our travelers by:

Welcoming and assisting passengers with professionalism and a positive attitude
Providing attentive service, including assistance with luggage, meals and beverages, and onboard safety
Ensuring passenger comfort and well-being throughout the journey

Every trip is different — and so is every day on the job!

Do you have strong leadership skills?

This role can lead to a supervisory position onboard the trains, where you will be responsible for coordinating the team, ensuring the smooth operation o, and maintaining a high level of customer service for passengers.
Comprehensive training will be provided to candidates who demonstrate the required commitment and leadership potential to prepare them for these responsibilities.

Why choose VIA Rail?

✔ Competitive salary: $28.91/hour
✔ Paid training (9 weeks) and regular recertifications
✔ Uniform provided – stylish and comfortable
✔ Expenses covered on long-distance trips (hotel, meals, etc.)
✔ Generous benefits and an attractive pension plan
✔ Unlimited access to telemedicine for you and your family
✔ Travel privileges for you and your family after one year
✔ A diverse and proud team connecting people across Canada
✔ Career advancement opportunities to Service Manager roles: $44.22/hour to $48.64/hour

What you’ll do day to day

Ensure passenger safety
Deliver outstanding onboard service
Assist passengers and handle luggage
Serve meals and beverages (including alcohol)
Maintain cleanliness of common areas

What you need to succeed

Availability for variable schedules (weekends, holidays, on-call)
Ability to travel 2–3 days away from home
Oral communication skills in English and French
High school diploma
Minimum of 1 year of customer service experience
Physical ability to handle luggage (up to 23 kg / 50 lb)

Location: Etobicoke ( VIA Rail Maintenance Center )
Training start date: September 14, 2026

Ready to come aboard?
Apply now and build a career in an industry where you’ll meet people from all walks of life!

At VIA Rail, we are proud to be an employment-equity employer and we strive to form teams that reflect the diversity of Canadian society. We aim to remove barriers to employment accessibility and aspire to provide an inclusive and equitable work environment where everyone is valued, regardless of their identity or differences, to enable them to reach their full potential.

If you need assistance in making the recruitment process or the position you are applying for more accessible, please let us know. Alternate arrangements may be offered to individuals who request them at any stage of the recruitment process. All information received in relation to arrangements will be kept confidential.

Note that we will only contact those who are selected for an interview.

Join our 3,000 other employees in helping provide Canadians with a safe, accessible, environmentally sustainable way to travel!

On train service attendant

Job Description

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