Dispatcher

The Customer Service Representative / Dispatcher is responsible for managing client bookings, coordinating vehicle dispatch, and ensuring timely & professional service delivery. This role serves as the communication link between clients and drivers and plays a key role in maintaining White Taxi’s high service standards.

Key Responsibilities

• Receive and process booking requests via phone, web, or mobile platforms

• Enter trip details accurately into the dispatch system

• Assign the nearest available vehicle using GPS and dispatch software

• Monitor trips in real-time to ensure punctuality and efficiency

• Communicate clearly with drivers regarding schedules and special client requests

• Provide professional customer support and handle inquiries or complaints

• Coordinate airport transfers, hotel pickups, and corporate transportation

• Ensure accurate documentation of trips and payments

• Follow up on service quality when needed

Requirements

• Previous experience in customer service, call center, or dispatch operations preferred

• Strong communication skills in Arabic and English

• Ability to multitask and work under pressure

• Good computer skills and familiarity with dispatch systems

• Strong organizational and problem-solving skills

• Professional attitude and customer-oriented mindset

• Ability to work shifts, including weekends and holidays if required

 

Skills & Competencies

• Excellent communication and interpersonal skills

• High attention to detail 

• Quick decision-making ability

• Ability to coordinate multiple drivers and bookings simultaneously

• Strong time-management skills

• Calm and professional under pressure

We Offer

• Professional working environment

• Ongoing training and development

• Opportunity to grow within a leading transportation company

• Competitive compensation