Job Description
Zelh is a fast-growing, passionate outsourcing company.
Our mission is to be the most reliable company by offering and maintaining high-quality services consistently.
We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy!
We are looking for a proactive and detail-oriented Load Coverage Representative (CSR) to join our logistics team.
Position Overview:
The ideal candidate has experience handling day-to-day brokerage operations and can confidently manage carrier communication, load coverage, and shipment tracking in a fast-paced environment.
This role is heavily operations-focused and requires strong communication, negotiation, and multitasking skills.
Key Responsibilities:
Book loads with carriers and ensure timely freight coverage
Negotiate rates with carriers while maintaining company profitability goals
Send and manage rate confirmations accurately and on time
Follow up with drivers and dispatchers to track shipment ETAs and load status updates
Communicate proactively with carriers regarding pickups, deliveries, delays, and issues
Maintain accurate load updates and shipment information in the TMS
Work closely with internal operations and sales teams to ensure smooth execution
Build and maintain strong relationships with carriers and transportation partners
Handle day-to-day operational tasks related to freight movement and carrier management
Support Track & Trace (T&T) responsibilities, including monitoring shipments in transit, updating statuses, and escalating issues when necessary
Training & Tools
We will provide full training on our internal processes and systems, including:
TAI Cloud
HubSpot
Parade
Internal TMS guidelines
Other logistics and communication tools used by the team