Manager, Commercial Ops Specialist

Key Responsibilities:

• Support commercial leadership in developing sales and growth strategies.
• Conduct pricing, margin, and promotion analysis to drive profitability.
• Forecast and monitor revenue and assigned category KPIs.
• Provide commercial insights for category planning, assortment decisions, and go-to-market strategies.
• Manage relationships with assigned key vendors, brands, and logistics partners.
• Oversee partner onboarding, contract management, and SLA compliance.
• Lead negotiations for better terms, margins, or operational efficiencies.
• Coordinate with supply chain and fulfilment teams to ensure inventory availability and service quality.
• Monitor SKU-level performance and suggest optimizations (e.g., delisting, promo focus).
• Resolve day-to-day operational issues between internal teams and external partners.
• Build and maintain dashboards to track sales, returns, profitability, and vendor performance.
• Identify process gaps using data, and lead initiatives to improve efficiency and reduce costs.
• Liaise with marketing, finance, and product teams to ensure campaign alignment and operational feasibility.

• Bachelor’s degree in Business Administration, Marketing, Supply Chain, Economics, or a related field
• MBA is a plus
• Strong analytical and commercial understanding

Experience (Industry Preference)

• 3–6 years of experience in: Q-commerce / E-commerce, Grocery retail, Modern Trade / Retail, Category Management / Commercial / Buying, & FMCG
• Experience in handling vendors, promotions, pricing, and category growth is preferred
• Experience working with cross-functional teams and operations is an advantage.

Technical Skills

• Strong Excel / Google Sheets skills
• Experience with dashboards and reporting tools (e.g., Power BI, Tableau, Looker Studio)
• Good understanding of: Pricing and margin analysis, Sales forecasting, Inventory and assortment management and, KPI tracking and reporting
• Comfortable working with large datasets and performance analysis

Soft Skills

• Strong negotiation and communication skills
• Analytical and problem-solving mindset
• Stakeholder management ability
• Good organizational and time management skills
• Ability to work in a fast-paced environment
• Team collaboration and coordination skills
• Attention to detail and ownership mindset

Location / Field Work Requirement

• Primarily office-based role
• However, occasional field visits may be required for: Vendor meetings, Store visits, Market visits, Operational alignment with logistics or fulfilment teams and, Frequent coordination with warehouses/stores and external partners may be part of the role.