Housing Concierge
Job Description
Housing Concierge
Salary £26,300 per annum and great benefits including Health Cash Plan
Permanent, full time (37.5 hpw)
Exeter city centre, service based
We can’t offer CoS for this role
Home, a place where you belong
Here at Home Group, we look after vulnerable customers, but also those with quite complex support needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
What you’ll do
Walking around the building checking CCTV, fire doors and communal areas
Greeting customers and visitors, picking up repairs or cleaning
The first line of support for our customers when our wider team or their own support network isn’t around to help!
Monitor and respond to incidents calmly, quickly and fairly
Work with colleagues and partners to manage anti-social behaviour
Why join us
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s Great Places to Work!
You have
Calmness under pressure with great communication skills
Passion and experience in supporting others, either personally or professionally
Good judgement and clear communication
You recognise when things are about to go wrong and are confident intervening in a sensitive way.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.
The practical bits
Working on a 4-week (rolling) rota between the hours of 7 am and 8pm. The work includes some weekend working and bank holidays
We do get together regularly for training and team meetings
Able to use technology to monitor CCTV, update records and communicate with colleagues
You must be a self-starter, be able to manage conflict effectively and have a resilient approach to your work.
You’ll need an Enhanced DBS check done (we pay for it)
What’s in it for you?
34 days leave increasing to 39 (including bank hols and a “me day”)
Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
Matching pension contribution (up to 7% and life insurance of 3x basic salary)
Instant pay access with Stream
800+ discounts on shops, holidays, days out, tech and more
Find out more
Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.
For reasonable adjustments email [email protected]