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Job Description
Job Id:
159
# of Openings:
1
Required Travel - 25% of the time
Are you ready to take the next step in your career and help clients successfully adopt cutting-edge technology at a high-growth SaaS company? Do you thrive in environments where problem-solving, collaboration, and customer success go hand in hand? If so, TEZ might be the right place for you.
As an innovative SaaS company, TEZ is expanding its client success team and looking for top-tier talent to lead software implementations, coordinate cross-functional teams, and deliver an exceptional experience that empowers our customers and supports the next generation of mobility solutions.
Founded in 2011 and now backed by Tritium Partners, TEZ is a pioneer in the parking and mobility industry. Headquartered in Dallas, we’ve set the global standard for ticketless and “app-free” mobile-enabled technology and payment solutions for both self-park and valet operations. TEZ — short for Totally EZ — reflects our commitment to seamless, user-friendly experiences supported by strong implementation and customer success.
Join TEZ and play a key role in bringing innovative solutions to life for clients around the world.
Responsibilities
- Act as a brand ambassador for TEZ and represent the company in client interactions
- Advocate for customer needs and deliver solution-oriented support using TEZ products and services
- Lead and support client onboarding, partnering with Sales to ensure successful implementation strategies
- Coordinate and guide clients through the transition to TEZ products
- Deliver product training to clients and internal teams
- Provide support during service calls and troubleshoot product-related issues
- Build and maintain strong client relationships post-implementation to ensure ongoing success
- Track, analyze, and leverage data to improve service delivery and client outcomes
- Demonstrate ownership and accountability for project goals and client satisfaction
- Support internal onboarding processes and maintain accurate system and database records
- Manage implementation timelines, deliverables, and client expectations across multiple projects
Qualifications
- Spanish bilingual skills preferred, but not required
- Strong collaboration skills with the ability to thrive in a fast-paced, evolving environment
- Excellent communication, organization, and time management skills
- Ability to build rapport and understand client needs
- Proficiency with computer applications and relevant software systems
- Ability to manage multiple priorities during critical client implementations
- High level of integrity and ability to handle confidential information
- Strong attention to detail with excellent problem-solving and troubleshooting skills
Benefits & Perks
- Competitive pay with bonus potential
- Flexible paid time off policy (subject to manager approval and business needs)
- Employer-paid medical and dental insurance
- Peer-to-peer rewards and recognition platform participation
- Energetic work environment with opportunities for growth in the tech space
- Access to leading-edge tools and seasoned executive staff to accelerate your professional development and career path
- TEZ supports a hybrid work schedule (subject to company policy).
Required Travel - 25% of the time
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