CRM Analyst: Office of the Provost - UTK

The University of Tennessee, Knoxville, seeks applications and nominations for the position of CRM Analyst. The university is investing in a transformational project to implement an enterprise CRM system, built on the Salesforce platform. This position will primarily focus on the ongoing support of the campus Salesforce CRM platform. The CRM Analyst, in collaboration with technical support teams, oversees the ongoing configuration, support, maintenance, and improvement of the Salesforce CRM. The position will work in close collaboration with the divisions of Student Life, Enrollment Management, and Student Success as well as the Office of Information Technology CRM Support team. UT is the state’s flagship research university, a campus of choice for outstanding undergraduates, and a premier graduate institution. As a land grant university, the institution fulfills its access mission through a commitment to excellence in learning, scholarship, and engagement.