Evergreen - ServiceNOW Product Owner (JR0609978)
Job Description
What You Will Do
Product Ownership and Backlog Management
Own and maintain a prioritised product backlog across assigned ServiceNow modules, ensuring stories are well-defined, estimated, and ready for sprint delivery
Translate complex business requirements from senior stakeholders into clear, testable user stories with defined acceptance criteria
Lead backlog refinement sessions with delivery teams, challenging ambiguity and driving clarity before work enters sprint
Define and manage the platform roadmap in alignment with organisational strategy and technology governance priorities
Make confident prioritisation decisions that balance business value, technical debt, regulatory compliance, and platform stability
Stakeholder Engagement and Governance
Build and maintain trusted relationships with senior business stakeholders
Facilitate requirements workshops, process discovery sessions, and sprint reviews with cross-functional teams
Navigate complex stakeholder dynamics in a large enterprise environment, managing competing priorities with clarity and confidence
Represent the voice of the business in all platform decisions, ensuring user needs remain central to delivery choices
Platform Delivery and Quality
Work closely with the ServiceNow development team to ensure solutions are technically sound, scalable, and aligned with platform best practice
Lead user acceptance testing for new features and enhancements, coordinating business sign-off before release
Manage platform release cycles in collaboration with the technical team, ensuring changes are communicated clearly to affected stakeholders
Identify and escalate risks and dependencies that could impact platform delivery or business continuity
What You Will Bring
Proven ServiceNow Product Owner or BA experience in a large enterprise environment
ServiceNow CSA certification (desirable)
Demonstrable experience writing high-quality user stories with clear acceptance criteria in an Agile delivery environment
Experience facilitating requirements workshops and stakeholder sessions at senior level
Strong analytical and problem-solving skills — able to decompose complex business problems into deliverable platform solutions
Excellent written and verbal communication skills — able to present confidently to senior leaders and non-technical stakeholders
Comfortable operating in a matrixed, fast-changing enterprise environment with competing priorities
CIS certification is a strong advantage
Ready to take your career global?
Make your mark at one of the biggest names in payments. We’re looking for a ServiceNow Product Owner to join our ever-evolving ServiceNow Platform team and help shape the future of global commerce.
What you’ll own
Own and manage the ServiceNow product backlog, ensuring alignment to business priorities, service outcomes, and strategic roadmap
Translate stakeholder requirements into clear, high-quality user stories, acceptance criteria, and deliverables
Drive prioritization and sprint planning with engineering teams, balancing technical debt, enhancements, and business demand
Lead stakeholder engagement, ensuring transparency, expectation management, and value delivery across business units
Ensure UAT, release readiness, and quality governance are consistently applied, supporting successful adoption and minimal disruption
What you’ll bring
A bachelor’s degree plus 5+ years of relevant experience or the equivalent combination of education, training, or work experience
Proven ServiceNow Product Owner or BA experience in a large enterprise environment
Demonstrable experience writing high-quality user stories with clear acceptance criteria in an Agile delivery environment
Experience working in Agile environments, including backlog management, sprint ceremonies, and prioritisation frameworks
Experience facilitating requirements workshops and stakeholder sessions at senior level
Strong analytical and problem-solving skills — able to decompose complex business problems into deliverable platform solutions
Excellent written and verbal communication skills — able to present confidently to senior leaders and non-technical stakeholders
Comfortable operating in a matrixed, fast-changing enterprise environment with competing priorities
It’s a bonus if you have
ServiceNow CSA certification
CIS certification is a strong advantage
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
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