Manager, Agentic Commerce - Go To Market

The Global Merchant and Network Services (GMNS) Product team is at the heart of American Express and is a core function within the GMNS business unit. Each year, we power billions of transactions through our global payments network, serving Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.

Our solutions deliver value to American Express’ Card Members, acquirers, and partners across the globe through both proprietary and third-party capabilities, facilitating secure and seamless transactions between issuers, acquirers, and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on this by setting the vision and strategy for the Network, anchoring our priorities to enterprise objectives, and developing and managing a portfolio of products. We maintain a strong customer focus, consider competitive and regulatory dynamics, and apply an end-to-end product management approach across strategy, roadmaps, scaling plans, and performance metrics. We lead the end-to-end process, manage the partner lifecycle, and drive industry intelligence and engagement through key governing bodies.

The Agentic Commerce Solutions team is responsible for defining and enabling the future of Agentic Commerce across the Amex Global Network. As AI-driven agents, digital wallets, and automated commerce experiences evolve, we are shaping how the Network supports secure, scalable, and commercially compelling agent-based transactions. Our focus spans tokenization, digital identity, and emerging network capabilities required to power next-generation commerce.

The Manager, Go To Market will support the launch readiness, operational enablement, and execution of Agentic Commerce capabilities. Reporting to the Director, Agentic Commerce Solutions, this colleague will help translate product strategy into actionable go-to-market plans, support cross-functional coordination, and contribute to the processes required to bring Agentic solutions to market with speed and efficiency.

• Support end-to-end go-to-market planning including segmentation, targeting, and launch readiness for Agentic Commerce Solutions, ensuring alignment to enterprise priorities and scalability goals
• Support execution within established launch frameworks and provide input to improve them over time
• Partner cross-functionally to support execution across Product, Technology, Risk, Legal, and Operations teams
• Support internal enablement efforts by helping define roles, processes, and execution timelines across dependent teams
• Support implementation of governance, risk, and compliance requirements within go-to-market plans
• Contribute to onboarding and implementation processes for Agentic capabilities
• Manage delivery timelines, risks, and dependencies for assigned initiatives or components
• Contribute to operational processes supporting new services, including documentation, controls, and feedback loops
• Partner with Strategy & Insights and Product teams to support tracking of adoption metrics and performance indicators
• Stay informed on emerging trends, regulatory considerations, and operational implications within agentic and digital commerce

• 4+ years of experience in payments, platform, or product-related roles, with exposure to go-to-market, operations, or program delivery
• Fluency in core go-to-market principles, including segmentation, persona development, value proposition definition, and targeting/prioritization
• Foundational understanding of governance, risk, and compliance considerations within financial services
• Experience working cross-functionally to support product launches or large-scale initiatives
• Strong program management and organizational skills, with the ability to manage multiple priorities
• Ability to operate in a matrixed organization and collaborate across diverse stakeholder groups
• Strong communication skills, with the ability to convey complex processes clearly
• Experience supporting launch readiness or operationalization of new products or capabilities
• Familiarity with payments ecosystems, network operations, or digital commerce platforms
• Exposure to regulatory, compliance, or control management processes
• Interest in emerging commerce models, including AI-driven or automated experiences

• This role is suited for a product professional who is building strong execution and cross-functional collaboration skills in an emerging and evolving space. The ideal candidate is detail-oriented, proactive, and eager to learn, with the ability to operate effectively within a structured team environment while contributing to the successful launch of new capabilities.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.