Data Analyst - Service Planning

ABOUT YOUR ROLE

The Service Planner (Data Analyst in PPC) acts as the central link coordinating actions across multiple stakeholders within the production environment. The individual is responsible for monitoring, analyzing, and reporting service levels (Flexibility, Reliability, OTAT, RTST) accurately, optimizing order batching and scheduling to maximize shop-floor productivity, and managing cross-functional coordination, intercompany operations, and technical development.

YOUR RESPONSIBILITIES WILL INCLUDE

- Monitor, analyze, and report core PPC metrics including Flexibility, Reliability, OTAT, and RTST in compliance with internal standards.
- Optimize order batching and productivity by implementing dynamic scheduling.
- Establish automated data queries and reporting pipelines to align proactively with Customer Service (CS).
- Activate the Service Alert System when orders on hand flag red or service metrics drop.
- Manage intercompany orders transfer to balance capacity and mitigate bottlenecks.
- Synchronize with Quality and Technical teams for new product setup and process optimization.

WHAT WE WILL BE LOOKING FOR IN YOU

- Bachelor's degree. 0-3 years in Supply Chain/Manufacturing/Logistics or related experience.
- Strong analytical skills with the ability to monitor and report complex service metrics accurately.
- Proficiency in data environments (e.g. MS Excel & Google Sheets with automation scripts) to execute multi-layer logic and automate reporting.
- Excellent cross-functional coordination and communication skills.
- Familiarity with production scheduling, material allocation, and intercompany operations.
- Detail-oriented with the ability to manage multiple priorities in a dynamic production environment.