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Job Description
- Work with Google Cloud customers and Google Flights Solutions Engineers to define project deliverables and develop detailed project plans for our airline partners. Track progress against the project plans, identify dependencies and potential roadblocks, and mitigate risk to ensure successful deliveries.
- Drive the gathering and documentation of customer requirements, along with the authoring and obtaining agreement on these documents.
- Manage troubleshooting and resolution of integration-related issues, work closely with technical teams to resolve issues, and provide high touch support for our airline partners.
- Coordinate closely with internal teams to provide feedback to Product, Sales, and related teams on opportunities to improve product design.
- Optimize airline partners’ relationship with Google to aid in onboarding, new feature notification, and work to drive increase in adoption rates and partner quality.