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Job Description
Job Id:
230
# of Openings:
1
Job Title:
Asset Support Specialist
Department:
Sales
Reports to:
Asset & Logistics Manager
Work Location:
In Person
Pay Range:
$65,000
Position Type and Expected Hours of Work:
Full-Time, Monday-Friday, 40 hours/week
About Elucent Medical:
Elucent Medical is a medical device company focused on developing surgical navigation technologies, particularly for cancer surgery, to improve patient outcomes through precision and efficacy. The company's solutions are designed to transform traditional surgical instruments into "smart" tools, enhancing surgical precision and patient outcomes.
Job Summary:
The Asset Support Specialist plays a key role in ensuring seamless operational support across customer service and field service functions within a regulated medical device company. This role is responsible for accurately qualifying customer purchase orders for the Inventory Operations Specialist, managing the customer service inbox, creating and maintaining service tickets and documentation in Salesforce, and ensuring all activities comply with quality system standards. The position works cross-functionally with Customer Support, Sales, Field Service, Asset Management, and Inventory Operations to maintain smooth communication and efficient delivery.
In addition to core customer service duties, this role assists the Field Service team with basic administrative tasks. This role also serves as a backup for the Asset & Logistics Manager, helping track serialized medical devices, coordinate shipments, and maintaining detailed ticket and asset records.Supervisory Responsibilities:
None.
Job Responsibilities:
- Accurately process and qualify customer purchase orders for the Inventory Operations team.
- Manage the customer service inbox and respond to inquiries with professionalism and urgency.
- Create, track, and maintain service tickets and related documentation in Salesforce.
- Ensure all customer service and field service activities comply with established quality system standards.
- Serve as a backup for Asset & Logistics Manager as needed.
- Additional responsibilities, as requested by leadership.
Qualifications
Education and Experience:
- Customer Service experience required
- ERP/CRM (Salesforce) experience preferred
- Medical Device/Industry Experience preferred
- Small Business experience preferred
Required Skills and Abilities:
- Strong attention to detail and organizational skills required
- Strong communication skills and ability to work effectively with others
- Strong ability to multitask and manage time effectively
Physical Requirements / Work Conditions:
- This position operates in a professional office setting
- Standard business hours, Monday through Friday
- Ability to lift up to 45 pounds, occasionally
- Travel required up to 10%
Elucent Medical Benefits, Culture and Work Environment:
At Elucent Medical, we prioritize our employees' well-being by providing comprehensive benefits including comprehensive health insurance, a generous retirement savings plan with company matching, flexible work arrangements, generous paid time off, and ongoing professional development opportunities, ensuring a fulfilling and balanced work life.
Fulltime Employees are provided:
- 401(k)
- 401(k) matching (4%)
- Dental insurance
- Health insurance
- Vision insurance
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Short Term Disability
- Long Term Disability
- Life Insurance
- Pet Insurance
- Employee Assistance Programs
Affirmative Action / EEO Statement:
Elucent Medical provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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