Customer Account Representative

We are currently seeking a motivated and professional Customer Account Representative to join our growing team in Lawrence, MA. In this role, you will serve as a key point of contact for customers, assisting with account management, resolving inquiries, and ensuring a positive customer experience.

This position is ideal for individuals who enjoy communication, problem-solving, and working in a fast-paced team environment while developing valuable business and client service skills.

Responsibilities

• Build and maintain positive relationships with customers and clients
• Assist customers with account-related questions and service requests
• Provide accurate information regarding company services and solutions
• Maintain detailed and organized customer records
• Collaborate with internal departments to ensure customer satisfaction
• Handle customer concerns professionally and efficiently
• Support daily administrative and account management tasks
• Contribute to a productive and team-oriented workplace environment

• Strong communication and interpersonal skills
• Professional attitude with excellent customer service abilities
• Ability to multitask and stay organized in a fast-paced environment
• Problem-solving mindset with attention to detail
• Ability to work independently and as part of a team
• Positive attitude and willingness to learn new skills
• Basic computer and data entry proficiency

• Competitive salary
• Growth opportunities within the company
• Supportive and professional work environment
• Skill development and ongoing training
• Team-oriented culture
• Stable full-time position
• Career advancement opportunities
• Hands-on experience in customer relations and account management