SAP iXP Intern - Essential Digital Experience Analytics & Operations

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What you´ll build
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Position Title: SAP iXP Intern - Essential Digital Experience Analytics & Operations 
Location: São Leopoldo, Brazil

Key tasks include, but are not limited to, the following:

    • Reporting & analytics: Build and maintain dashboards in CRM systems, data visualization and transformation tools, integrating data from multiple sources and customer success indicators. You will also support data quality assessments and troubleshoot reporting inconsistencies.
    • QBRs & monthly reporting: Help compile and analyze data from multiple sources for monthly communications and quarterly business reviews, while supporting documentation and maintenance of knowledge repositories.
    • New Customer Logic Management: Assist in maintaining the logic behind new customer distribution across solution areas, providing stakeholder support and executing weekly assignment list refreshes as needed.
    • Customer Feedback operations: Support the management of ongoing survey programs across multiple platforms and help troubleshoot survey triggering and response collection to contribute to cross-platform analytics across all solution areas.
    • Content, Branding & Communications Support: Support the team's daily content and communications operations, including maintaining internal and external sites, designing visual assets aligned with branding guidelines, crafting clear messaging for internal stakeholders and performing quality checks on content.

    
 
What you bring:
A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.

    
    • Currently pursuing a bachelor's degree in Economics, Computer Science, Business Administration, International Relations, Data Science, Information Systems, or other related fields.
     • Positive, "can-do" mentality with a passion for learning and taking things off the drawing board.
     • Ambition to grow within a customer success organization and learn global strategy routines.
     • Good at planning and proven consistent in commitment and time management.
     • Ability to work in a fast-paced, dynamic, and collaborative environment.
     • Good logical skills for managing and creating internal processes.
     • Strong interest or hands-on experience in data analysis and business intelligence, comfortable organizing, transforming, and analyzing data, building reports and dashboards, and applying a structured, detail-oriented approach to data quality and documentation.
     • Fluent in English, written and verbal. We are a global team, so clear communication is essential. Other languages are a plus.
     • Experience with data analysis tools and CRM systems is a plus
     • Good graphical design skills or a genuine interest in developing them is a plus
    
      
Where you belong
Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.
    1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
    2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
    3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.
 

The Essential Digital Experience (EDX) Analytics & Operations team empowers SAP's customer success organization through data-driven insights, operational excellence, and scalable digital solutions. By combining analytics, reporting, customer success operations, and digital experience, we help leadership and customer-facing teams make informed decisions that drive customer adoption and long-term success.

Working with stakeholders across SAP, we transform data into actionable insights, optimize business processes, support customer feedback programs, and leverage automation and emerging technologie, including AI, to deliver scalable solutions that create meaningful impact for customers and internal teams worldwide.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 453681  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations:  #LI-Hybrid