Job Description
About AkzoNobel
Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.
For more information please visit www.akzonobel.com
© 2024 Akzo Nobel N.V. All rights reserved.
Job Purpose
Support AkzoNobel Cash Application team in all day-to-day activities. Responsible for the daily cash application, cash re-allocation requests, refund processing, cash queries received via central inbox and analysis of previously applied cash receipts. Seek for and implement, in close co-operation with the Global Process Architect (GPA), continuous improvements in efficiency, effectiveness and quality of service for systems under control.
Key objectives of the job are:
- Timely and accurate allocation of incoming payments to the outstanding customer invoices.
- Timely reply to any queries around cash application received via the central email inbox.
- Timely and accurate processing of refund requests
- Resolve unidentified payment and minimize the on-account payments
Customer Master Data maintenance, making sure that gaps and errors are escalated and corrected.
Key Accountabilities
- Inform management of any issues with incoming payment & work closely with internal BU's-Customer Service, Sales, Collectors and and Infosys teams to resolve credit and billing issues.
- Pro-actively inform management of issues that will impact the top line or bottom line performance.
- Assure complete delivery of In-house bank statement
- Execute on direct debit and equivalent local variations
- Perform write offs and adjustments in line with the Global Credit Policy
- Perform refunds in line with the Global Credit Policy
- Prioritize cash allocation activities daily and execute on it
- Escalate disputes/queries to the right department and/or person
- Drive timely resolution of escalated disputes
- Developing measures to improve backlog in cash allocation/unidentified/unallocated on account.
- Advise MDM team of discovered (future) changes in customer master data.
- Sending out of Statement of Accounts and pro-active chasing of overdues and updating client details in database through call and email.
- Assisting in spot checks and other control checks and assisting where required for stock count.
- Act as back-up to credit controller
Experience
- 2+ years finance experience, with a Bachelor’s degree in relevant field.
- Experience with working in multinational matrix organization.
- Strong command of English, French and Creole is essential.
- Experience in AkzoNobel O2C tools (e.g. SAP, FSCM, MFGpro, EBS).
- Experience of working as business partner with management.
- Experience in execution of standard processes.
- Able to set priorities and work independently.
- Extended knowledge of order to cash end to end process and experience.
- Business knowledge.
- Experience in sales/customer focused commercial role.
- Excellent communication, networking and presentation skills.
- Commercial focus and balanced decision making.
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 53977