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Job Description
Job Id:
242
# of Openings:
1
Benefits & Employee Perks
Job Summary:
Empire Fiber Internet is hiring a Community Outreach Specialist to drive customer growth through field marketing, local partnerships, and PR. This is a high-impact, in-market role responsible for generating qualified leads, increasing conversions, and expanding brand visibility across Pennsylvania and New York.
You will own community activation - executing events, building partnerships, and creating local awareness that directly translates into sales. Success in this role is measured by leads, orders, and revenue contribution.
Key Responsibilities:
Community & Event Activation
Partnership Development
PR & Brand Visibility
Market Insights & Growth
Requirements:
Education and Experience:
Working Conditions: Prolonged periods of sitting at a desk and working on a computer. Ability to lift-up to 20 pounds at a time. Occasional on-site visits or attendance at industry events may be required.
Pay Range: $25 - $29 per hour
Company Overview: Empire Access is a leading telecommunications provider, offering high speed fiber internet solutions, telephone and television service. Our mission is to create a connected future, delivering fast, reliable, and high-quality connectivity to our customers through our state-of-the-art fiber optic network known for award-winning internet speeds and an industry-leading Net Promoter Score (NPS).
Benefits & Employee Perks
- Comprehensive Health Insurance: Medical, Dental, Vision, and additional Supplemental lines of coverage.
- Employee discounts: Discounts on Empire Access services and products for eligible employees.
- Employee Assistance Program.
- Competitive pay rates with opportunities for growth.
- Retirement Plan- 401k plan with up to a 6% company match to help you save for the future.
- Paid Time Off: Generous paid time off such as vacation, sick, holidays, floating holidays, personal time.
- Employees also get their birthday off each calendar year.
- Employees dependents under the age of 18 get a birthday card and a $25.00 check each calendar year during the month of their birthday.
- Training programs and Career advancements.
- Employee Recognition “Kudos” Program
- Years of Service recognition.
- Annual Employee Summer Picnic and Holiday Party, Employee Appreciation Days, and a casual working environment.
Job Summary:
Empire Fiber Internet is hiring a Community Outreach Specialist to drive customer growth through field marketing, local partnerships, and PR. This is a high-impact, in-market role responsible for generating qualified leads, increasing conversions, and expanding brand visibility across Pennsylvania and New York.
You will own community activation - executing events, building partnerships, and creating local awareness that directly translates into sales. Success in this role is measured by leads, orders, and revenue contribution.
Key Responsibilities:
Community & Event Activation
- Execute local events, sponsorships, and community initiatives to generate leads and drive customer sign-ups.
- Plan and run events with clear performance targets: traffic, qualified leads, appointments, and orders.
- Equip Sales teams for success at events (setup, staffing, messaging, and collateral) to maximize conversion.
- Ensure consistent execution and lead handoff across Pennsylvania and New York markets.
- Partner with PR to amplify events and increase top-of-funnel demand.
- Track and report full-funnel performance (leads → orders → ROI) and continuously improve results.
Partnership Development
- Identify, cultivate and manage community partnerships that create a steady pipeline of leads and referrals.
- Develop relationships with chambers, municipalities, local businesses, and community organizations.
- Expand and activate MDU/property manager partnerships to unlock new customer growth opportunities.
- Turn partnerships into measurable revenue—lead volume, conversion, and sales/installs.
PR & Brand Visibility
- Drive local PR that builds trust and increases market awareness.
- Work with PR partners on media outreach, new market and product launches, and community storytelling.
- Identify and secure award opportunities; manage submissions and promotion of wins.
Market Insights & Growth
- Serve as the in-market voice—bringing back competitive intel, customer feedback, and conversion insights.
- Partner with Sales and Marketing to refine messaging, offers, and targeting.
- Identify and execute new growth opportunities (events, partnerships, MDUs,
Requirements:
- Highly outgoing and persuasive; strong presence in community and networking environments
- Results-driven with clear ownership of lead generation and customer acquisition
- Strong relationship builder with disciplined follow-through
- Organized and metrics-focused; able to manage multiple activations and partnerships
- Comfortable in a field-based role with regular travel across PA and support in NY
- Effective cross-functional collaborator (Sales, Marketing, PR)
- Valid driver’s license: ability to work evenings and weekends as needed
Education and Experience:
- Bachelor’s Degree or equivalent exp
- 3+ years of experience in community outreach, field marketing, PR, events, or business development
- Proven track record executing events or partnerships that drive measurable results
- Experience in telecom, broadband, real estate/MDUs, PR, or local business engagement preferred
Working Conditions: Prolonged periods of sitting at a desk and working on a computer. Ability to lift-up to 20 pounds at a time. Occasional on-site visits or attendance at industry events may be required.
Pay Range: $25 - $29 per hour
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