Finance - AR Specialist

The AR Specialist plays a pivotal role in receivables account management and customer relations. This is a hands-on role that involves day-to-day interactions with customers and internal stakeholders. The Collection Specialist directly works and supports the Regional Credit Manager to maintain compliance, streamline processes, and support the financial health of the organization. In addition to receivable account management and customer relations, the Collection Specialist focuses on achieving KPI’s and improve client satisfaction. Essential Duties and Responsibilities: · Regularly monitors customer accounts to identify overdue balances · Schedules and leads weekly and ad-hoc collection and account status meetings with operations and sales teams · Actively communicates with customers by phone or email to discuss account status · Develops and recommends account collection strategies · Develops and recommends customer repayment plans · Coordinates with third-party collection agencies on past due accounts · Process payments made on customer accounts · Creates accurate reports and analysis for Controller on financial data and metrics related to accounts receivable, bad debt, and collections · Actively pursues and implements continuous improvement initiatives · Completes other duties assigned by Regional Credit Manger or Director of Finance to support company objectives   Education, Skills, and Experience: · Bachelor’s degree in Accounting, Finance, or related field is preferred, or minimum of 5+ years of experience in billing or collections · Experience with high-volume transaction teams preferred · Strong attention to detail and exceptional organizational skills. · Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment. · Proven discretion and professionalism in handling sensitive information. · Solid understanding of order entry systems and their integration with billing platforms. · Proficient in Microsoft Office Suite (Excel, Word, Outlook, etc.). · Proficient in Microsoft Excel, including VLOOKUP and HLOOKUP functions, PivotTables, and advanced use of IF statements and formulas · Strong written and verbal communication skills. · Excellent time management and workflow coordination skills. · Self-motivated with the ability to cross function with teams. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. · Activities require a significant amount of sitting at office and work desks and in front of a computer monitor. · Regularly required to verbally communicate, listen, and give presentations as needed. · Some walking and standing relate to interaction with other guests and employees. Working Environment: · General office environment: Works generally at a desk in a well-lighted, air-conditioned cubicle/office, with moderate noise levels.