Human Resources Assistant Manager (US Shared Services)

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

The Human Resources Assistant Manager supports the delivery of HR services for US-based employees by implementing and overseeing HR programs that enhance employee experience, ensure compliance, and drive operational effectiveness. This role works closely with HR leadership and business stakeholders to ensure consistent application of HR policies, effective employee relations support, and efficient HR service delivery in a shared services environment.

Job Requirements:

• Serve as the primary HR contact for US employees and business leaders on HR policies, employee relations, and workforce matters

• Build trust and accessibility with employees and managers to promote engagement and effective communication

• Manage employee relations cases including coaching, conflict resolution, disciplinary actions, and performance management

• Oversee performance improvement plans and support performance management processes aligned with company standards

• Ensure consistent application of HR policies and compliance with US employment laws and internal guidelines

• Support onboarding, offboarding, and core HR operational processes for US employees

• Administer and communicate compensation, benefits, and HR programs accurately and effectively

• Analyze HR metrics (e.g., attrition, engagement, attendance, ER trends) and recommend improvements

• Support employee engagement and retention initiatives to improve culture and experience

• Partner with HR and business leaders to resolve workforce issues and support operational requirements

• Contribute to HR policy development, process improvements, and HR program implementation

• Support HR communications and organization-wide program rollouts

Qualifications:

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field (or equivalent experience)

• 3–5 years of progressive HR experience in shared services, BPO, or high-volume operational environments supporting US employees

• Strong experience in employee relations, HR operations, performance management, and policy enforcement

• Working knowledge of US employment laws and HR compliance frameworks preferred

• Strong interpersonal skills with ability to build trust and influence stakeholders

• Excellent written and verbal communication skills

• Strong analytical, organizational, and problem-solving abilities

• High professionalism, discretion, and sound judgment

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Ability to work in a fast-paced, high-volume environment

• Amenable to work US business hours (9:00 AM–6:00 PM EST)

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.