Program Specialist- Pediatric Low Vision & Rehab

Essential Responsibilities 

Program Operations and Administration 

• Serve as the primary operational liaison for the Pediatric Low Vision and CVI Program. 

• Coordinate implementation of program initiatives, strategic priorities, and annual operating plans. 

• Manage clinic operations, including equipment, supplies, and clinical space utilization, including operations within the Kezava program space. 

• Coordinate onboarding, credentialing, badging, and orientation activities for staff, trainees, and community partners. 

• Facilitate communication among providers, staff, patients, families, referring professionals, researchers, and community organizations. 

• Coordinate meetings, conferences, educational events, advisory groups, and stakeholder activities. 

• Maintain program records, databases, operational documentation, and electronic systems. 

• Collaborate with clinical, business, research, billing, and coding teams to support efficient program operations. 

• Monitor program performance, including referral patterns, access metrics, clinic volumes, productivity, and patient experience measures. 

• Lead quality improvement initiatives that enhance operational efficiency, service delivery, and patient outcomes. 

Financial Management and Resource Development 

• Assist with development and monitoring of annual operating budgets. 

• Track program expenditures, revenue, contracts, philanthropic funds, endowments, and financial performance. 

• Prepare financial reports, dashboards, and variance analyses. 

• Manage contracts, agreements, and other program resources. 

• Collaborate with Development and Clovernook to cultivate philanthropic support, donor engagement, grant funding, and long-term program sustainability. 

• Collaborate with finance, development, research, and philanthropic teams to support program sustainability and growth. 

• Support grant development, donor communications, funding proposals, and impact reporting. 

Data Management, Research, and Program Evaluation 

• Develop and maintain databases, outcome tracking systems, and program performance dashboards. 

• Monitor and analyze clinical, operational, financial, quality, and research metrics. 

• Generate reports and analyses to support strategic planning, accreditation, quality improvement, fundraising, and program evaluation. 

• Assist with grant reporting and program evaluation activities. 

• Support preparation of presentations and educational materials. 

Community Engagement, Communications, and Partnerships 

• Coordinate development and maintenance of program websites, newsletters, educational materials, social media content, and other communication resources. 

• Support public awareness campaigns, community outreach initiatives, media activities, and patient communications. 

• Collaborate with institutional marketing and communications teams to promote program services, achievements, and impact. 

• Develop and maintain relationships with schools, healthcare providers, rehabilitation agencies, advocacy organizations, community partners, and donors. 

• Serve as the primary liaison with Clovernook Center for the Blind & Visually Impaired and other key community organizations supporting children with low vision and CVI. 

• Coordinate collaborative programming, service agreements, and strategic initiatives with community partners. 

• Manage partnership activities, including contracts, memoranda of understanding, and stakeholder engagement efforts. 

• Plan and facilitate regular administrative, operational, and clinical meetings with community partners and stakeholders. 

• Promote continuity of care across healthcare, educational, rehabilitation, and community settings. 

Strategic Growth and Program Development 

• Identify, evaluate, and support implementation of opportunities for program growth, innovation, and service development.  

• Support leadership in long-term strategic planning, sustainability efforts, workforce development, and implementation of program priorities. 

• Contribute to workforce development and succession planning efforts.