Product Manager – Digital Self-Service, Claims & Telematics
Job Description
Experience Aviva
Together, we are Aviva. Our values — Care, Commitment, Community, and Confidence — guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are.
At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.
The Opportunity
We’re looking for a Product Manager to own and improve the digital experiences customers use after they buy – from self-service journeys to claims to telematics-driven engagement.
If you want a role where you can ship, experiment, and materially improve how customers interact with us every day, this is it. If you’re looking to manage a backlog, it’s not.
What makes this role different
You’re not here to coordinate work – you’re here to ship and create momentum
You’ll be expected to use AI and modern product tools to reduce time-to-ship, not just write tickets
You’ll work on live, high-volume customer journeys with immediate impact
You’ll operate in a fully embedded product team, but with high ownership and autonomy
What you'll do:
Build (this is the core expectation)
You will:
Move ideas from concept → working prototype using AI tools and independently ship A/B tests using experimentation platforms
Prototype, test, and launch improvements quickly across self-service and claims journeys
Examples of how we expect you to work:
Use GenAI to draft flows, content, and experiments
Use analytics + AI-assisted analysis to identify drop-offs, friction, and opportunities
Launch and iterate on journey improvements (flows, messaging, nudges, features) quickly
Run rapid tests across digital touchpoints without heavy process overhead
If your instinct is to open Jira first, you’ll struggle here.
Own customer-facing journeys
Own the product strategy and roadmap across self-service, claims, or telematics experiences
Improve customer engagement, retention, and digital adoption
Deliver experiences that reduce effort and keep customers engaged post-purchase
Lead delivery
Work closely with engineering, design, and data partners to ship meaningful improvements
Prioritise impact over volume – focus on what moves customer and business outcomes
Balance day-to-day improvements with longer-term product evolution
Raise the bar on how we work
Simplify how work gets done – cut process where it slows delivery
Introduce better ways of working using AI and automation
Build a culture of shipping, learning, and iterating quickly
What we're looking for:
You are a builder
You’ve shipped products or features yourself
You’re comfortable getting hands-on with tools and workflows
You are AI-native
You actively use AI tools to accelerate your work
You think about how AI reduces dependency and speeds up delivery
You have strong product judgment
You know what matters and what doesn’t
You prioritise impact over completeness
You can operate in ambiguity and still deliver
You don’t need perfect structure to get started
You create clarity through action
What makes you stand out:
Experience working on customer account, claims, or post-purchase journeys
Experience with experimentation, behavioural nudges, or engagement mechanics
Experience in mobile, telematics, or data-driven products
What success looks like (12–18 months):
Customers choose digital self-service because it’s simpler and faster than alternatives
Claims and servicing journeys are continuously improving - not released in batches
A meaningful share of improvements are shipped quickly without heavy dependencies
The team operates faster because of AI-enabled ways of working you introduce
What you’ll get :
The salary band for this positon ranges from $120,000 to $140,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Hybrid flexible work model .
Outstanding career development opportunities.
We’ll support your professional development education.
Competitive vacation package with the option to purchase 5 extra days off per year.
Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
Corporate wellness programs to support our employees’ physical and mental health.
This job advertisement is for an existing vacancy which has been posted both internally & externally.
Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.
Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require an accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.