Bell/Valet Attendant

Valet Attendant / Bellperson   Overview: To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.   Responsibilities: · Valet and retrieve vehicles for guests · Assist, retrieve and load luggage for guests · Utilize bell carts effectively and with caution · Use friendly and appropriate expressions when engaging guests · Be fully acquainted with the different points of interest · Ensure that the public areas, bell closet are maintained, clean and tidy · Follow-up with guest complaints to ensure that any problems are resolved · Direct guests to the Front Desk or meeting rooms · Call taxis and/or shuttle for guests as needed · Notify the Front Desk and Guest Services of VIP arrivals whenever possible · Engage in conversation with as many guests as possible · Attend all designated staff meetings and training sessions · Complete all tasks assigned by manager · Aid guests in locating other areas of the hotel (walk them to destination if possible) · Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets · Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications   Qualifications: · Must be 21 years of age · Must have no more than 1 motor vehicle violation in the last recent 2 years · Must have a valid VA Driver License · Must be able to lift 50 lbs, push/pull 150 lbs · Excellent customer service skills · Must have strong communication, presentation, training and organizational skills · Maintain a professional business appearance, attitude and performance · Must be able to work a flexible schedule including weekends and holidays · Candidates must be able to speak fluent English