Job Description
Contracting Specialist
Agent Pipeline
St Albans, WV
About Agent Pipeline
Founded in 1988, West Virginia-based Agent Pipeline, an Integrity company, is one of the most successful insurance marketing organizations (IMOs) in the United States, with vast network of proud employees and satisfied customers. Agent Pipeline distributes a comprehensive mix of life and health insurance products. Agent Pipeline is a recognized market leader in the Medicare Advantage, Medicare Supplement, individual health plans, Prescription Drug Plans, and Final Expense markets. Agent Pipeline is based in St. Albans, West Virginia.
Job Summary
Agent Pipeline is seeking Contract Support Specialists to help support our agents and agencies, carrier partners, as well as internal staff throughout the onboarding process. Answers questions and offers assistance regarding contracting, status checks, and carrier portals
Primary Responsibilities:
- Documenting incoming agent contracts and following the appropriate workflow for the contracting process.
- Preparing contracts for the submission process (i.e. scrubbing, collecting missing information, etc.)
- Reaching out to agents to retrieve missing items necessary to complete the onboarding process.
- Send contracting links in a timely and accurate manner.
- Process contracts through carrier portals.
- Serve as subject matter expert on agent contracting; assist others as needed with contracting processes.
- Maintain transparent communication. Appropriately communicate information through department meetings, one-on-one meetings, and appropriate email, IM, and regular interpersonal communication.
- Document discussions, messages, and actions taken to process requests.
- Complete all assigned tasks accurately and in the time frame provided by leadership; communicates with leadership if time frames cannot be met or tasks cannot be completed as assigned; communicates when further training is needed to complete task.
- Providing outstanding customer support.
- Embraces change; demonstrates ability to learn, grown, and continuously improve.
Primary Skills & Requirements:
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Knowledge of Internet software; Excel Spreadsheet software and Microsoft Word Processing software.
- Must be willing to work flexible hours during peak times.
- Must be able to pass monthly OIG and SAM Exclusion List checks.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.