Call Center Fraud Analyst

Take the lead at the frontline of our company as a Fraud Analyst. This is your opportunity to make an impact with AT&T – a global leader in communications and technology, in a career where we’ll count on you to deliver a best-in-class customer experience.

Note: This position reports to our 1355 W University Dr. Mesa, AZ location. If selected, you must be able to report to this work location. 

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

How You’ll Make an Impact:

As a Fraud Analyst, you’ll investigate fraud alerts on residence and business customers through inbound and outbound telephone calls, correspondence, and various computer systems. You will serve as a point of contact for law enforcement agencies and legal entities related to the fulfillment of subpoenas and court orders. You’ll make decisions on suspending, permanently disconnecting service, and issuing credits based on fraudulent activity. You’ll update various databases and systems with information associated with fraud as well as coordinate with departments regarding fraudulent activity, re-establishment of service and verification of legitimate customer usage. You will serve as a point of contact for law enforcement agencies and legal entities related to the fulfillment of subpoenas and court orders.

Pay Transparency:

Our Call Center Fraud Analyst earns $27.90 per hour. Not to mention all the other amazing rewards that working at AT&T offers.

What your Day-to-Day Will Look like:

• Receive calls from customers and other departments regarding fraud activity. - Makes decisions regarding fraud disconnects, fraud credits, and coordinates with Credit & Collections on accounts with fraudulent activity.
• Provides 24-hour on-call support for law enforcement in emergency situations. - Assists internal security in investigating suspect fraudulent activity.
• Performs other clerical functions. Sort and/or files documents. May create filing systems or use electronic systems.
• Coordinates with other Carriers on shared fraud information.
• Gathers and compile data for reports or documents as requested.
• Perform credit investigations.
• Works independently with little supervision What’s in it for you? We'll provide you with paid training so you can hit the ground running. Along with a competitive

What we are looking for:

• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details

Joining our team comes with amazing perks and benefits:
• Medical/Dental/Vision coverage  
• 401(k) plan  
• Tuition reimbursement program  
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)  
• Paid Parental Leave  
• Paid Caregiver Leave  
• Additional sick leave beyond what state and local law require may be available but is unprotected  
• Adoption Reimbursement  
• Disability Benefits (short term and long term)  
• Life and Accidental Death Insurance  
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal  
• Employee Assistance Programs (EAP)  
• Extensive employee wellness programs  
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, • AT&T internet (and fiber where available) and AT&T phone

Ready to close the deal to your career? Apply today!

#LifeatAT&T

#LI-Onsite

Weekly Hours:

40

Time Type:

Regular

Location:

Mesa, Arizona

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.