Client Services Representative

Client Services Representative 

POSITION DESCRIPTION 

The Client Services Representative is responsible for assisting in duties associated with order processing, item/inventory maintenance, troubleshooting/issue resolution, and managing phone calls and emails from our internal and external customers. This position reports to the Client Services Supervisor 

 Primary Responsibilities Include: 

• Serve as daily client contact for order management and associated inquiries 

• Assist with special projects as necessary  

• Manage incoming phone calls and emails from client sources  

• Facilitate accurate incoming inventory (item setup validation, PO’s and communication with the warehouse) 

• Maintain and update the client/IMS website as needed 

• Generate clear, consistent communication to internal and external team members regarding status and requirements of programs  

• Process orders via bulk uploads as well as individual one-off manual orders 

• Prioritize orders and/or projects, including prompt expediting of emergency requests 

• Work collaboratively with all Account Management, Client Services, Production, Finance and operations staff 
• Maintain and distribute various reports as needed to ensure daily requirements are met 

Skills/Experience: 

• High school diploma/GED  

• 1-2 years of customer service or call center experience  

• Excellent organizational, communication and interpersonal skills, with the ability to work independently and manage priorities under tight timelines 

• Critical thinking, strong analytical and problem-solving skills 

• Ability to handle a variety of tasks effectively and efficiently and prioritize multiple projects and requests 

• Must be a team player 

• Excellent knowledge of Microsoft Office Suite products 
• Experience with AS400 or similar database systems preferred 

IMS offers a comprehensive compensation and benefits package that includes medical, dental, vision, Profit Sharing and 401(k), a generous paid time off policy and more! 

IMS is an Equal Opportunity Employer