Performance Improvement Program Manager

Reporting to the Providence Experience Regional Executive, the Providence Experience Program Manager plays a critical role in ensuring the patients and families we serve, consistently experience care and services with unforgettable compassion. The Program Manager is responsible for the continual improvement of patient experience measures and metrics in their assigned ministry as well as across Oregon regional initiatives/goals. Working courageously and closely with ministry leadership, providers and teams, the Program Manager will lead ministry level experience strategy, establish experience cultural and improvement priorities, work collaboratively to define improvement initiatives and sustainability elements, as well as provide performance monitoring and interpretation for recognition and refinement.