Provider Support Assistant - Pediatric Neurology
Job Description
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Duke Health Integrated Practice
Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.
JOB LOCATION
Pediatric Neurology – Hanes House - 315 Trent Drive, Durham, NC 27710
JOB SUMMARY
We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).
JOB DUTIES AND RESPONSIBILITIES
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Schedule/reschedule patient clinic appointments, per department policy.
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Contact patient and referring physician to communicate appointments as well as obtain information and document contact in EPIC.
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Send information to patients.
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Send/receive messages through In-Basket within Maestro Care.
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Answer phones and triage per division policies.
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Monitor open encounter report.
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Submit SCR requests (bumps) for days out of clinic.
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-Work bump list less than 8 weeks out.
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Work with Epilepsy dept to schedule long term EEG admissions and coordinate any needed consults or studies.
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Schedule EEG’s, MRI (non-sedated, sedated and GA), Neuropsych testing, VDH infusions, CT, Ultrasound, ECHO’s and EKG’s.
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Provide support to the front desk and scheduling HUB’s to set up patient appointment.
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Contact families about KETO DIET admissions.
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Work closely with outpt and inpt pre-reg to make sure authorizations are obtained.
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Scheduled Lumbar Puncture’s for patients and coordinate with our residents.
JOB ELIGIBILITY REQUIREMENTS
- High school diploma or equivalent education required.
- One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.