Supplier Quality Management

Drive supplier quality performance improvement across assembly, test, packaging, and material suppliers throughout Taiwan and Asia.
Lead supplier quality reviews, performance assessments, and corrective action activities.
Conduct supplier audits and process assessments.
Monitor supplier quality metrics and support supplier scorecard programs.
Support supplier qualification, process change reviews, technology transfers, and risk assessments.
Track and drive closure of supplier corrective actions and audit findings.

Customer Quality Management

Serve as a primary quality interface for Taiwan-based customers and support strategic customer engagements across Asia.
Lead customer complaint investigations to drive root cause and corrective action resolution with best in class 8D, customer support and responses.
Support customer audits, quality reviews, and technical discussions.
Monitor customer quality metrics including dPPM, customer escapes, and response time performance.

Lead structured problem-solving activities using 8D, 5 Why, Fishbone, FMEA, and statistical analysis.
Partner with Reliability Engineering and Failure Analysis teams.
Drive containment, corrective actions, and preventive actions.
Support qualification reviews and risk assessments.

Bachelor’s degree in Engineering or related technical field or experience.
15+ years of semiconductor quality experience.
Experience with supplier quality, customer quality, manufacturing quality, or reliability.
Strong customer-facing and supplier-facing experience.
Strong communication in Mandarin and English – both spoken and written.