Senior Business Operations Analyst

Job Track Description:

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous understanding and expertise to achieve results.
• Ability to complete work self-guided and with a team.
• College or university degree required.

General Profile

• Requires knowledge and experience in field.
• Uses best practices and knowledge of business to improve products or services.
• Solves complex problems and takes a new perspective on existing procedures.
• Self-starter, requiring minimal guidance.
• Acts as a resource for colleagues with less experience.

Functional Knowledge

• Requires conceptual expertise of theories, practices, and procedures. 

Business Expertise

• Helps teams to integrate and work together.
• Aware of the competition and what differentiates them.

Impact

• Impacts a range of customer, operational, project, or service activities.
• Works within broad guidelines and policies.

Leadership

• Acts as a resource for colleagues with less experience.
• May guide small projects with manageable risks and resource requirements.

Problem Solving

• Solves complex problems.
• Takes a new perspective on existing solutions.
• Exercises judgment based on the review of multiple information sources. reviewing many sources of information.

 Skills

• Clearly articulates difficult or sensitive information.
• Works to build consensus within a team.

Responsibility Statements

• Serves as a primary liaison and facilitates working sessions to meet operational and customer goals.
• Identifies and organizes data to produce accurate views of operational performance.
• Develops detailed operational dashboards ensuring requirements meet goals for recommendations.
• Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.
• Examines and recommends changes or improvements to policies, quality, and problem resolution.
• Develops well-rounded knowledge of the organization, operating processes, and governing regulations.
• Conducts advanced research and is the steward of prepared operations reports.
• Acts as a resident expert with advanced knowledge of the business organization, operating processes, and regulations.
• Mentors less experienced peers on data analysis, dashboard development, and operational strategic plans.
• Performs other duties as assigned.
• Complies with all policies and standards.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.