Parking Customer Success Agent Laredo International

Application Deadline: 15 June 2026

Department: Operations - Field(OPS001)

Employment Type: Part Time

Location: R226-51_5210 Bob Bullock Lp

Reporting To: Location Manager

Compensation: $11.25 / hour

Description

Key Responsibilities

• Develop strong decision-making skills to manage back-to-back calls with accuracy, speed, and professionalism. 
• Act as a courteous company representative while processing transactions, enforcing regulations, and communicating policies. 
• Build rapport with customers to foster satisfaction and loyalty, address inquiries and complaints with empathy and clarity. 
• Meet performance standards through call monitoring, recording, and quality assessments. 
• Maintain high communication standards, including voice quality, grammar, tone, and proactive engagement. 
• Ensure data integrity by gathering information, composing documents, and accurately inputting data. 
• Respond to inbound emails, phone calls, and faxes within established Service Level Agreements (SLAs). 
• Provide comprehensive support for parking customers, including account maintenance and branch/lot assistance. 
• Update customer account information accurately and document all interactions. 
• Utilize internal resources such as policy manuals and supervisor guidance to resolve issues. 
• Complete required paperwork and maintain accurate records. 
• Stay informed on workflow changes, policies, and product updates. 
• Support and train new Customer Service Representatives as needed. 
• Assist colleagues with troubleshooting client issues. 
• Occasionally assist mobility-challenged customers by operating a golf cart. 
• Perform other duties as assigned. 

Skills, Knowledge and Expertise

• High school diploma or equivalent; associate degree preferred. 
• Strong communication skills (verbal and written). 
• Ability to multitask and thrive in a fast-paced environment. 
• Proficiency with technology and data entry systems. 
• Exceptional attention to detail and problem-solving skills. 
• Ability to work flexible schedules, including weekends or holidays if required. 

• 1+ years of customer service or call center experience. 
• Valid driver’s license (for golf cart assistance). 
• Ability to work flexible schedules, including weekends or holidays if required. 
• Must successfully pass a background check, in accordance with company policy and applicable laws  
• Must be authorized to work in the United States and able to provide documentation verifying eligibility, as required by law. Reimagined Parking participates in the E Verify program to confirm employment eligibility. 

• Ability to sit for extended periods while handling calls and data entry. 
• Frequent use of hands for typing and handling documents. 
• Ability to lift up to 20 lbs occasionally (e.g., moving office supplies or assisting customers). 
• Ability to operate a golf cart safely when requested. 

• Primarily office or call center setting with frequent use of computers, phones, and other office equipment. 
• Fast-paced environment with high call volume and strict service level goals. 
• Occasional exposure to outdoor conditions when assisting mobility-challenged customers. 

Benefits

• Generous Paid Time Off: Enjoy 10 days of paid time off, plus 8 paid holidays, so you can rest and recharge. 
• Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. 
• Life and Disability Insurance: Company paid basic life and Short-Term Disability to secure your future with essential protection for you and additional options for your loved ones. 
• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. 
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. 
• Parental and Caregiver Leave: Enjoy time off to support your growing family or care for loved ones.  

• 401(k) Plan: Benefit from a generous employer match with immediate vesting to help you save for retirement. 
• Sick Time Off: Prioritize your health and well-being with paid sick leave based on state laws and regulations. 
• Employee Assistance Program: Access behavioral Health Care to assist with personal needs for you and your family members. 

• If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).