Professional Services Project Manager - UK
Job Description
Role Summary
The Project Manager leads complex, high-value, multi-workstream projects within Rackspace's major accounts, operating independently and serving as the senior delivery presence at project level. You will own delivery end-to-end on projects, define the governance framework for your accounts, act as the primary customer escalation point.
Key Responsibilities
Lead complex, high-value, multi-workstream projects within major accounts independently, applying stage gates at Start, Plan, Build, and Close.
Ensure all projects are on track, within scope, budget and meet quality and project excellence requirements
Oversee project-level planning, execution, and governance across multiple workstreams and stakeholders.
Develop and maintain detailed project plans using tools like Microsoft Project (MSP), MS Excel, MS Planner– as per the customer request.
Serve as the primary customer escalation point for project-level risks, resolving issues before they reach the steering committee.
Manage executive-level customer stakeholder relationships.
Coach and mentor Project Managers and Coordinators within the team
Identify account-level risks, expansion signals, and renewal considerations proactively
Contribute to resource capacity planning and program pipeline reviews
Drive continuous improvement through lessons-learned submission
Define the project governance framework and reporting cadence per account and chair the Project Board.
Travel & be onsite with customers as & when required (current customer project London based)
Qualifications & Experience
6–9 years of project management experience, including 3+ years in IT managed services
Background & understanding in IT Infrastructure including:
- Cloud Computing (Private/Public/Hybrid)
- Networking
- Virtualization
- Storage Solutions
- Operating Systems (Windows/Linux)
- Databases
- Backup and Recovery
PMP or PRINCE2 Practitioner certification required
Proven track record managing projects of $1M or above, end-to-end
Experience managing executive-level customer stakeholder relationships
Experience with hybrid delivery and agile workstreams within a structured project governance framework
Comfortable applying AI across the project delivery workflow
#LI-JB2
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.