Job Description
Administrator / Support Team Officer (Property Maintenance)
Starting salary - £20,982 per annum
Rising to: 23,498 per annum.
Part Time (30 hours) | Fixed-Term to 31 March 2027
Your Organisational Skills. Our Homes. Excellent Service.
Every day, our customers relay on us to keep their homes safe, warm and well-maintained. As our Support Team Officer, you’ll provide the administrative backbone that keeps our Property Maintenance team running and our repairs service moving for the customers who depend on it.
This role is about keeping things on track. You’ll sit at the heart of our repairs service, supporting teams across our operational areas and specialist work streams like Electrical and Larger Works. With your organisational skills and eye for detail, you’ll help us deliver quality homes and trusted customer service across our communities.
What you’ll be doing
You’ll provide comprehensive administrative support to the Property Maintenance team, coordinating customer engagement and maintaining vital records
You’ll respond promptly to customer enquiries, making sure people get timely assistance and updates on repairs
You’ll maintain accurate IT records and produce activity reports drawn from a range of sources
You’ll manage correspondence, including emails and workflow systems delegated by colleagues and managers
You’ll process invoices for payment approval and administer purchase order systems
You’ll work closely with managers, Team Leaders and colleagues, building strong relationships while keeping customer needs at the centre
What you’ll get in return
Beyond the salary and the chance to make a real difference every day, you’ll get:
26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years, pro rata
Your birthday off as an extra holiday
Up to 10% matched pension contribution
Hybrid working
Flexible benefits which might include a Health Cash Plan
Access to an Employee Assistance Programme for your own wellbeing
More about you
You’re organised and detail-oriented, with a commitment to accuracy and good service. You handle competing priorities while keeping things precise, and you take pride in well-kept records and strong working relationships with contractors and colleagues.
Essential:
Experience of providing administrative services in an organisation that handles large volumes of varied transactions and a complex customer base
Confident numeracy, with the ability to understand and interpret statistical and financial information
Excellent IT skills
Excellent communication skills, conveying information clearly to a range of customers
A collaborative approach and the ability to stay calm under pressure and adapt to changing priorities
While experience in property services is welcome, it isn’t essential — your administrative strengths and customer focus will help you thrive here.
About Curo
We’re a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We’re proud to be among the UK’s top 100 companies to work for, and the 5th best housing association nationwide.
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We’re committed to making our recruitment process accessible to everyone — if you need any adjustments to help you apply or interview, please contact our recruitment team at [email protected]