Job Description
Honeywell Industrial Automation/Productivity Solutions enables our customers to run safer and more efficient operations. From refineries to distribution centers to retail stores, we help deliver results while improving worker safety and meeting sustainability goals such as reduced carbon emissions – by leveraging connectivity, advanced data analytics, software, robotics, sensors, process automation and asset performance management solutions.
We Enable our Customers to Enhance the Safety, Sustainability, Resilience and Productivity of their People, Plants, and Assets.
The Technical Support Specialist is the primary customer facing Technical Support contact for customers, both external as well as internal. Primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the products.
Main Activities
- Remote diagnostics, troubleshooting, analysis and resolution of support issues.
- Follows established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax).
- Works effectively with other management and customers to quickly address problems as they arise.
- Properly log all information into the problem management system.
- Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.
- Maintains a high degree of technical knowledge relating to assigned customer or product.
- Contribute authoring, reviews, and updates of knowledge relating to assigned customer or product.
- Contribute to ongoing Quality Improvement initiatives.
- Represents Company in a professional and business-like manner and communicate effectively with cuastomers and other team members.
- Performs other related tasks, as assigned.
- Fulfillment the daily activities (individuals or team activities), as well as the annual projects, according to the established performance level
Qualifications
• Has a Bachelor degree or is in process of obtaining one.
• Minimum 1 year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS.
• Fluent in English
• Additional European language will be a bonus.
Equal Opportunities
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.