Mgr - Base

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Description

Description - Internal
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Job overview and responsibilities
Provides support and leadership for non-hub base leaders, supervisors and flight attendants. Ensure accurate and comprehensive maintenance of flight attendant records and files. Updates the Base Director as needed on critical issues. The manager ensures annual goals are met and participates in the performance review and evaluation process for each supervisor/staff member regularly providing mentorship and feedback. The base leader, flight attendant supervisor and administrative positions directly relate to front line employee morale as proven by the efficiency of the supervisors promoting on-time performance of a clean, safe and reliable product and the continuation of our flight attendants’ superior customer service onboard. The base manager mentors the base leader, providing guidance and support to ensure consistency and alignment with the hub locations. The manager also provides assistance with hiring and performance management for the supervisors and flight attendants. This position will oversee BOS, CLE, LAS, HNL and GUM locations.

Performance
• Leads the supervisory/administrative staff at the non-hub locations including support with recruiting, training, coaching, mentoring and performance management
• Ensure all base and divisional goals are met
• Serves as liaison with other departments and support for the base leader
• Collaborates with other operations groups (Airport Operations, Flight Operations, etc.) to effectively manage on-time departures in conjunction with on-site leadership
• Provides reporting and follow-up to base leadership on performance

Customer and Employee Satisfaction
• Responsible for the Base leadership in the bases with under 500 flight attendants and their direct reports
• Supports the base leaders in achieving goals in the area of safety, reliability, customer satisfaction, employee satisfaction and budgeting
• Ensures delivery of inflight and marketing products determined by the Inflight division
• Supports the recognition and counseling of flight attendants

Qualifications

Qualifications – External

What’s needed to succeed (Minimum Qualifications):
• Bachelor's degree or 4 years of relevant work experience
• Must be able to obtain applicable government-issued credentials such as Custom Border Patrol (CBP) seals to access restricted and/or secure airport work areas. as required by the position. 
• 3+ years airline experience
• 2+ years of supervisory experience
• Employee satisfaction – flight attendant satisfaction with work environment
• Customer satisfaction – support flight attendants to achieve Inflight service expectations
• Reliability – minimization of chargeable delays
• Using appropriate methods and a flexible interpersonal style to help build a cohesive team
• Facilitating the completion of team goals
• Developing and using collaborative relationships to facilitate the accomplishment or work goals
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• This will be a hybrid role with time spent in the operation on-site at multiple locations
• Expected to travel 50% of the time

What will help you propel from the pack (Preferred Qualifications):
• Bachelor's degree
• Inflight Qualified

The base pay range for this role is $102,220.00 to $133,194.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [email protected]