Transit Service Manager-Station Dispatch

The Transit Service Manager, Bus Dispatch provides overall direction and coordination of Metro’s on-street operations by supervising MetroBus Operators, TSMs, farebox repair personnel, maintenance staff, and other support teams. This position serves as a central point of contact for receiving, resolving, or escalating operational issues, ensuring timely and effective responses. This position also manages and coordinates on-street resources on a 24/7 basis to deliver safe, efficient, and reliable transit service while maintaining the highest level of customer satisfaction. Job Responsibilities Ensures compliance with all MetroBus Operations Division policies, procedures, memoranda, and agency regulations. Monitors and responds to all radio, telephone, and TransitMaster (AVL) communications. Communicates effectively with Bus Operators, Transit Service Managers (TSMs), and agency staff via two-way radio, telephone, AVL systems, and computer applications. Provides supervision and operational guidance during accidents, breakdowns, detours, and service disruptions to minimize delays and maintain service continuity. Coordinates and deploys personnel and equipment efficiently to support safe and reliable transit operations. Notifies and coordinates with police, fire, medical, and other emergency services during incidents or public disturbances. Provides instructions, oversight, and support to Bus Operators and TSMs during emergency situations. Coordinates resources and reroutes services in support of law enforcement and emergency response agencies. Manages bus bridge and station shuttle services during MetroLink service interruptions. Provides immediate assistance for passenger-related emergencies, including lost passengers, minors, elderly individuals, distressed or ill riders, and lost property. Communicates with the public to provide service information; prepares and distributes rider alerts, bulletins, and reroute notices. Responds to internal staff and external entities with timely updates, status reports, and operational information. Prepares, maintains, and distributes reports related to daily bus operations and service incidents. Collects, analyzes, and distributes operational and statistical data, including vehicle trouble logs, on a 24/7 basis. Provides operators with time checks, weather updates, service scripts, Americans with Disabilities Act (ADA) reminders, temperature and Heating, Ventilation, and Air Conditioning (HVAC) alerts, and wheelchair passenger information. Identifies service issues and recommends improvements related to routes, schedules, and operations to appropriate Metro departments. Anticipates and plans for unexpected events, service disruptions, and emergency conditions; adapts operations to changing circumstances. Supports organizational goals through effective communication, collaboration, and coordination with internal and external stakeholders.