Resource Navigation Specialist (full-time)
Job Description
You’ll often serve as the first point of contact for our guests and will help them navigate Community Action House’s many programs and resources, as well as general resources in our area. Most of our guest interactions are the triage for our services, acting as the initial intake to then refer guests into our services or connect them with external services.
The Resource Navigation Specialist works with guests and community members to connect them to Action House programs and services, as well as external resources to help remove barriers for our guests. This role connects with guests and evaluates needs onsite and at satellite locations, while assisting with intake paperwork and making internal and external program referrals. This position will require the empathy and ability to support people facing a variety of circumstances, with a passion for resource connection, and a strong attention to detail.
We are looking for kind and creative problem solvers who have the capacity to help others navigate challenging times with dignity while living Our Values.
Start Date: as soon as possible
You’ll often serve as the first point of contact for our guests and will help them navigate Community Action House’s many programs and resources, as well as general resources in our area. Most of our guest interactions are the triage for our services, acting as the initial intake to then refer guests into our services or connect them with external services.
The Resource Navigation Specialist works with guests and community members to connect them to Action House programs and services, as well as external resources to help remove barriers for our guests. This role connects with guests and evaluates needs onsite and at satellite locations, while assisting with intake paperwork and making internal and external program referrals. This position will require the empathy and ability to support people facing a variety of circumstances, with a passion for resource connection, and a strong attention to detail.
We are looking for kind and creative problem solvers who have the capacity to help others navigate challenging times with dignity while living Our Values.
Start Date: as soon as possible
About Community Action House
Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. (www.communityactionhouse.org)
In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue. (www.lakeshorefoodrescue.org)
In April 2026, we are launching our second Resale Store in Holland, MI. Our first Resale Store has proven that it can generate consistent, flexible funding that directly supports our work—while also providing practical resources for the people we serve. A second store allows us to scale that success. It’s a high-impact use of community assets: turning donated goods and volunteer engagement into reliable income, reducing our dependence on fluctuating grants and charitable contributions. (https://www.communityactionhouse.org/resale-expansion)
Organizational budget: $14M+ (inclusive of $7-8M of in kind support)
Agency Size: 80 staff and 3,000+ annual volunteers
Our Values
Who we are. Who we aspire to be. What drives us. What unites us.
> Radically Welcoming
> Guest-Centered
> Lead with Kindness
> Curiosity-Driven
> Always Improving
> Collaborative by Design
> Contagious Commitment
> One Team
If you’re excited to collaborate on our mission, grow your skills, and be part of a team that deeply cares, we’d love to hear from you.
Our Benefits
Community Action House values every team member's contribution to ensuring our neighbors have what they need to thrive, and no one faces challenges alone. We strive to attract, engage, and retain high-performing employees passionate about our cause. Our compensation program is fair and market-informed, with annual reviews to ensure competitive pay. We offer a holistic benefits package and an equity-forward approach to annual increases. Performance, tenure, and market data guide individual compensation within our structured pay grades.
We offer a comprehensive and competitive benefits package designed to support you and your family. This includes medical, dental, and vision coverage options for employees and their dependents, along with employer-paid holidays, generous paid time off, and sick leave. Our benefits also feature a 401(k) plan with company matching, as well as employer-paid short-term disability, long-term disability, and life insurance. In addition, we invest in your growth through ongoing professional development opportunities, with a strong commitment to fostering inclusion, belonging, emotional intelligence, and cultural competency in a collaborative and diverse workplace.
Applications
An application is required to be submitted through our Jobs page of our website. Interviews are conducted on a rolling basis. The application process includes phone and in-person interviews. Community Action House will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If a reasonable accommodation is needed, please contact [email protected] - thank you.
Equal Opportunity Employer
Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.
Note: This job posting is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Full job descriptions will be provided and job incumbents may be asked to perform other duties.