Front Desk Support

Job Summary:

Front Desk Support is responsible for welcoming patients by greeting them in a pleasant manner, updating their patient file and directing them appropriately throughout their visit; ensuring that their visit is a pleasant experience.

For the exceptional and motivated, successful candidate, you will have the opportunity to train and alternatively work in the on-site diagnostic laboratory performing introductory protocols that aid in patient care and compliance.

Duties:

• Checking patients in/out.
• Going over new patient paperwork.
• Collecting co-payments for the visit as well as working with patients to enter a payment plan if there are outstanding balances.
• Input new patient and insurance information; update patient demographics, contact info and insurance information at each visit.
• Greeting patients in person as well as on the phone.
• Schedule patient follow up appointments, coordinating care with referral destinations - i.e. physical therapy, imaging, etc.
• Assist patients with insurance and billing questions.
• Data Entry for patient information and updating patient demographics every time.
• Maintains reception and work area neat and orderly.
• All other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED), required.
• Medical Office Training Certificate preferred or equivalent medical office experience.
• One year experience in customer service preferred.
• One year experience with medical terminology preferred.
• Must have good organizational skills.
• Must have the ability to work independently and in a team environment.
• Must have strong communication skills.
• Proficient in computers and keyboarding.
• Ability to manage multiple tasks simultaneously.
• Must have a service-oriented personality, great customer service skills required.

Physical and Environmental Requirements:

• Extended periods of time sitting and walking.
• Bending and stooping may be required.
• Ability to do repetitive work, i.e., keyboarding and writing.
• Ability to work on a computer for extended periods of time.
• Ability to lift and move 15 pounds.
• Vision and hearing corrected to normal limits.

Envision Pain Management is an equal opportunity and affirmative action employer.