Operations Associate II - Home Delivery

You’ll love it here! We are hiring immediately for a Permanent Part-Time Home Delivery – Post Operations Associate!

As a Post Operations Associate, you will be part of a collaborative team that plays a key role in supporting the home delivery customer experience. You’ll work closely with stores, distribution centers, and delivery carriers to ensure orders are processed efficiently and customers receive exceptional service.

Availability Requirements

• Monday to Friday: Standard business hours

• This is a permanent part-time position

• Due to business needs, schedules may change

What you’ll do as a Post Operations Associate

• Support the end-to-end flow of home delivery orders within established service standards

• Work directly with stores and home delivery carriers nationally to resolve pending orders and customer return transfers

• Ensure products are returned to stores or distribution centers within targeted timelines

• Monitor and manage order flow between customers, carriers, and stores to prevent delays

• Provide timely and accurate updates to internal partners regarding delivery status

• Assist in resolving pre- and post-delivery issues, including inventory discrepancies

• Deliver excellent customer service by supporting stores and addressing inquiries efficiently

• Maintain accurate records and update systems with strong attention to detail

• Handle sensitive customer information while strictly adhering to privacy and security standards

What we’re looking for

• Minimum 2 years of administrative experience in a fast-paced environment

• Minimum 1 year of customer service experience

• Strong attention to detail with high accuracy in data entry

• Intermediate to advanced skills in MS Excel, Word, and other Windows applications

• Excellent communication skills with the ability to collaborate across teams

• Ability to manage multiple priorities and adapt to changing business needs

• A positive attitude and a strong commitment to teamwork

Why you’ll love it here

• Employee discounts on awesome tech and appliances

• Competitive compensation and benefits

• An inclusive, fun, and supportive team you’ll quickly call family

• Training programs to build new and transferable skills

• Opportunities for career growth within the organization

• A workplace that prioritizes safety, well-being, and belonging

Join our amazing team!

We’re looking for people just like you—motivated, detail-oriented, and passionate about delivering great experiences.

About Best Buy Canada

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is built on inclusivity and belonging, giving employees a place where they can bring their whole selves to work. Our distribution center is designed to receive, store, and distribute products to our customers. You’ll experience a fast‑paced environment with forklifts, lots of steps, steel‑toed shoes, bright safety vests, and plenty of laughs. Your efforts will directly contribute to creating amazing customer moments across Canada.