POS Specialist- Mall of Africa

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

• To manage all transactions with customers accurately and efficiently, on the POS system.

• Receiving payments and issuing receipts, gift-wrapping packages, and keeping track of all cash and credit transactions.

• Ensure all sale and refund transactions run smoothly and will help maximize customer satisfaction.

• To ensure all House Of Retail policies, rules and procedures are adhered to at POS.

KEY RESPONSIBILITIES:

• Manage transactions with customers using cash registers. 

• Scan goods and ensure pricing is accurate.

• Collect payments whether in cash or credit and promote PJN as an option of payment

• Issue receipts, refunds, change or tickets.

• Redeem coupons and vouchers. 

• Cross-sell products and introduce new ones.

• Sell add-ons to customers to increase UPT.

• Resolve customer complaints, guide them, and provide relevant information.

• Greet customers when entering or leaving the store.

• Maintain clean and tidy checkout areas.

• Track transactions on balance sheets and report any discrepancies.

• Bag packages.

• Handle merchandise returns and exchanges

• Ensure all till documents signed and filed accordingly

• Driving CRM and NPS as a last point for customer contact in store.

• Familiarize yourself with the digital dashboard to have better understanding of performance and tracking

• Sales responsibilities.

• Replenishment of sales floor.

• Housekeeping.

KEY RELATIONSHIPS:

• Customers, Peers, POS supervisor, Store Manager and Deputy Manager.

KNOWLEDGE, SKILLS AND ABILITIES:

• Basic PC knowledge.

• Familiarity with electronic equipment, like cash register and POS.

• Strong numeracy skills.

• Attention to detail.

• Strong communication and time management skills.

• Customer satisfaction oriented.

REQUISITE EDUCATION AND EXPERIENCE:

• 2-4 years work experience as a Retail Cashier or in a similar role in sales of years of retail experience

• Matric certificate