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Job Description
Remote Status: On-Site
Job Id:
5920-8341
# of Openings:
1
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
JOB TITLE: Rep Services Support
LOCATION: Santiago - On site
SCHEDULE: Mon to Fri from 5 9:00 am -6:00 pm / 10:00 am - 7:00 pm
GENERAL DESCRIPTION OR PURPOSE OF JOB:
This role performs account maintenance and order entry functions for Jewelry Rep Services and provides other administrative and service support to the team.
Required:
- High school diploma or GED
- One year of previous customer service or order processing experience
- Working knowledge of MS Office suite applications
- Strong oral and written communication skills
- Ability to work both independently and in a team environment
- Ability to make decisions and exercise judgement
- Attention to detail and ability to scan for accuracy
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
Perform standard account setup and order entry functions
- Create and maintain account information
- Enter, correct and process orders
- Evaluate and audit orders to determine if they are production ready and take corrective action
- Maintain necessary data documentation in OnBase
- Contact internal departments and other Jostens locations to obtain or provide information for accurate order entry
- Miscellaneous administrative tasks as assigned
E-Mail
- Monitor assigned e-mail boxes
- Open and distribute email
Team participation and responsibilities
- Communicate openly with team members, provide feedback, instill cooperation and trust
- Participate in the team’s sense of vision, mission, and common purpose
- Demonstrate a commitment to the team’s roles, tasks, responsibilities and leverage the skills, talents and creativity of all team members
- Contribute to the team’s goal of continuous improvement, anticipating and adapting to change
- Provide recommendations for process improvement
Communication
- Communicating order delays and updated ship dates to reps
- Communication with internal business partners regarding orders and information needed.
Benefits:
- Weekly Payment + performance incentives after training
- Law medical insurance and AFP
- Complementary Medical Insurance
- Life Insurance
- Internal Bank
- Credit in pharmacy and optic center
- Referral Program
- Growth Opportunities
About Jostens:
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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