Operational Resilience & Business Continuity Manager

General Job Title: Operational Resilience & Business Continuity Manager Division: BSS – Change Management Reports To: Group Head of Change Key Relationships: All IT, Compliance, Procurement, Data Management, Risk Management, Commercial Management, Talent Management, General Management and Underwriting and Claims Operation Staff, Operational Resilience Committee, Suppliers Job Summary: Shared responsibility for Beazley’s implementation of the Operational Resilience regulatory requirements in all regions and platforms that Beazley operates

Contribute to all aspects of Operational Resilience and Business Continuity across Beazley, ensuring that resilience-by-design principles are embedded across the organisation

Key Responsibilities: Work with the existing Operational Resilience & Business Continuity team to keep the Operational Resilience and Business Continuity strategy up to date, ensuring the appropriate practices and framework are implemented and reviewed on an ongoing basis

Monitor resilience of our Important Business Services (IBSs) and critical resources, including the development and monitoring of metrics across IBS and Critical resources Contribute to the creation of the annual Operational Resilience Self-Assessment to ensure senior management teams have an accurate and accessible assessment of our resilience position which also meets regulatory requirements Lead operational resilience testing strategy in agreed territories and develop a testing roadmap with the Operational Resilience team and relevant business areas to review and document the resilience and recovery options in the event of “severe but plausible disruption” scenarios; determining whether the test is passed or failed

Undertake reviews of Beazley’s key third-party suppliers, vendors and outsource providers to ensure that Operational Resilience controls are in place and requirements are being met

Work with the Procurement team to ensure the appropriate controls and measures are available to manage contracts and material outsource/supplier questionnaires; Work with Beazley change functions to ensure that operational resilience requirements are embedded in all projects, change programmes, processes and systems; Work with the CISO team to ensure that Operational Resilience requirements are aligned with and factored into Beazley’s Information Security Strategy

Establish and maintain effective relationships with key heads of departments and service owners and ensure all operational resilience matters are managed effectively

Assist with any other operational, financial, business recovery and resilience matters and regulations as required

Attend and input into the Incident Management Working Group meetings, and take responsibility for oversight through to conclusion of Business Continuity incidents/events

Contribute to the development of and implement a test strategy for Beazley’s Business Continuity plans

Work with the Risk Management function to ensure an effective solution is in place for logging, managing, reporting on and learning from incidents

Drive the development of department-level business continuity plans, working closely with department leaders Contribute to the Business Impact Assessment strategy and assist with the creation of a BIA framework aligned with the Operational Resilience framework

Liaison with regulators on Operational Resilience related matters, ensuring our processes and controls for events are aligned with their requirements and expectations as appropriate; Responsible for timely completion of all regulatory returns associated with Operational Resilience and Business Continuity Establish and maintain effective relationships with key executive and board members and ensure all operational resilience and business continuity matters are included in the provision of regular board training; Act as an internal subject matter expert and consultant to our business stakeholders

General: Adopt the Beazley culture of Professionalism, Integrity, Effectiveness and Dynamic attitude that contributes to an internal environment of teamwork and promotes a positive brand image to our external customers

Comply with Beazley procedures, policies and regulations relevant to your role

Undertake relevant training on Beazley policies and procedures as delivered by your line manager, the Talent Management development or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system

Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Talent Management development or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas

This may include, amongst others, Beazley’s underwriting control standards, Beazley’s claims control standards, other Beazley standards and customer relationship management

Ensure that you uphold the Beazley principle of Treating Customers Fairly

Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system

These may include, among others, European Strategy Team, US Management team or membership of any Beazley committees

Personal Specification: Education and Qualifications Degree level educated, or equivalent work experience Appropriate professional qualifications or certifications such as: UK: Certification from the Business Continuity Institute (e.g

CBCI, MBCI or FBCI) US: Certification from the Disaster Recovery Institute (e.g

CBCP, MBCP or CFCP) UK: Institute of Risk Management Certificate or Diploma in Operational Risk or Operational Resilience

US: RIMS Certified Risk Management Professional ISO 22301 Certified Business Continuity Professional, Lead Implementer, Lead Auditor ITIL Foundation Skills and Abilities Excellent written and oral communication and presentation skills

Experience in development and implementation of a robust business continuity program Demonstrable track record of leading Business Continuity programmes large matrixed global organization The ability to prioritise work and deliver results in a pressurised environment, through tactical and strategic planning

The ability to manage significant client contact, providing expert advice which demonstrates judgement and an understanding of the business

A demonstrated ability to develop strong relationships with internal clients

The ability to provide support to more senior roles in developing key client relationships through the design of leading edge technologies

Self-motivation, with an ability to work with high degree of autonomy and to be results-driven with a flexible approach to working

The ability to work collaboratively with a broad range of constituencies

An understanding of the various operational resilience and business continuity regulatory requirements that Beazley is subject to, in the UK, the US and around the world

The ability to communicate technical and regulatory concepts to a broad range of technical and non-technical staff and management

Knowledge and Experience Knowledgeable and conversant with the principles set out in Operational Resilience regulations The ability to analyse, understand, recommend, manage, develop and implement solutions and processes for complex and conflicting demands

Experience in financial services is highly desirable, but not required

Experience in the insurance industry is desirable but not required

Multi-country experience (i.e., beyond UK, and ideally including US) is highly desirable, but not required

Knowledge of the impact of regulation on business continuity matters Aptitude and Disposition Outcome focussed, self-motivated, flexible and enthusiastic

Professional approach to successfully interact with managers/colleagues/external suppliers

Competencies Technical expertise Conceptual thinking and problem solving Planning and managing resources effectively Delivery orientation, initiative and drive Purposeful communication and capacity to influence others Team player Customer focus